Account Manager

As a Key Account Manager at Digital Bond, you will be responsible for nurturing and growing our most important client relationships. You will serve as the main point of contact between our organization and our key clients, ensuring their needs are met and our products/services continue to meet their expectations. Your role will involve a combination of relationship management, sales strategy, and customer satisfaction.

Key Responsibilities:

Client Relationship Management:

Develop and maintain strong, long-term relationships with key clients.

Understand the unique needs and goals of each client and tailor solutions to meet them.

Act as the primary point of contact for all client inquiries and requests.

Sales Strategy:

Collaborate with the sales team to identify opportunities for upselling or cross-selling products/services to key accounts.

Develop and execute strategic account plans to achieve revenue and growth targets.

Monitor market trends and competitor activities to identify potential threats and opportunities.

Customer Satisfaction:

Ensure that clients receive exceptional service and support at all times.

Address and resolve any issues or concerns promptly to maintain client satisfaction.

Conduct regular client feedback sessions to gather insights and improve our offerings.

Account Planning:

Analyze key account performance and develop action plans to maximize account potential.

Forecast revenue and track progress against sales targets.

Prepare reports and presentations for senior management on key account performance.

Team Collaboration:

Collaborate with cross-functional teams, including sales, marketing, and product development, to deliver comprehensive solutions to clients.

Share client feedback and insights with relevant teams to drive product/service improvements.

Qualifications:

Bachelor's degree in Marketing/Business.

Proven experience as a Key Account Manager or in a similar role in Marketing Agency.

Strong understanding of Digital Marketing services.

Excellent communication and interpersonal skills.

Strong negotiation and problem-solving abilities.

Results-oriented with a track record of meeting or exceeding sales targets.

Proficiency in CRM software and Microsoft Office Suite is a plus.

Required Competencies:

Market Knowledge

Ethical Conduct

Result Orientation

Customer Focus

Communication

Location: Dokki, Giza, Egypt.

To Apply: [email protected]

Pay: E£10,000.00 - E£15,000.00 per month

Work Location: In person