Account Manager

Fluidra is seeking an Account Manager in Keysborough, VIC!

ABOUT FLUIDRA

At Fluidra, we create the perfect pool and wellness experience, responsibly. With a presence in over 45 countries, our Australian team of 500+ staff is growing fast. We pride ourselves on our inclusive, supportive culture where values guide everything we do.

OUR BENEFITS

• Great working environment
• Ongoing training, support and development
• Commitment to wellbeing – Employee Assistance Program & yearly flu shots
• Staff discounts, Reward and Recognition Programs
• Great perks such as a company bonus scheme, birthday leave & social events

WHAT YOU WILL CONTRIBUTE

• Actively sell and promote all Fluidra Pool Care product ranges to Pool Shops, Mobile Pool Services and Pool Builders to achieve sales and margin targets within the defined territory.
• Drive territory growth through a structured approach to account management, new business development, and opportunity identification, aligned to group sales strategies.
• Develop and execute customer-specific sales plans, including training, promotional programs, reward and recognition initiatives to grow share of wallet.
• Plan and manage a disciplined weekly call cycle within CRM (Salesforce), ensuring effective coverage of priority customers and identified opportunities.
• Record all customer interactions in Salesforce in line with company expectations, including accurate contact management, activity tracking and opportunity updates.
• Identify, develop and convert new business opportunities while maintaining and growing existing customer relationships.
• Negotiate and implement sales targets, trading terms and promotional programs with key customers in line with company process, pricing and margin expectations.
• Ensure all company pricing policies, account terms and trading conditions are adhered to and clearly understood by customers.
• Support the Head of Retail Key Accounts in franchise growth initiatives, including facilitating discovery days and overcoming customer objections.
• Execute and support marketing and sales programs, ensuring strong in-market activation including POS, merchandising and promotional displays.
• Deliver product and technical training to customers, continuously building personal product knowledge and capability.
• Provide regular and accurate market feedback, including competitor activity, customer insights and emerging opportunities.
• Maintain structured territory planning, including pipeline development, opportunity tracking and strategic account prioritisation.
• Prepare and submit weekly and monthly activity and performance reports to the Regional Manager.
• Represent Fluidra professionally at all times, including customer interactions, trade events, and industry engagement.
• Organise and attend trade shows, retail exhibitions and industry events to promote Fluidra products and strengthen market presence.
• Build and maintain strong relationships across the industry, developing referral networks and enhancing Fluidra’s brand reputation.
• Assist in resolving customer issues and complaints in a timely and professional manner.
• Contribute to cross-functional collaboration across sales, marketing and product teams to support broader business objectives.
• Support the recovery of lost business and drive growth through consistent, disciplined engagement within the territory.
• Maintain a positive team environment aligned with Fluidra values and contribute to team success.

WHAT WE SEEK

• Previous experience in a business development or sales management capacity – highly desirable in the FMCG or Manufacturing environment
• Demonstrated ability in time management skills including planning and prioritizing
• Relevant sales, business, or industry experience is essential.
• Formal qualifications in Business, Sales, Marketing or a related field are advantageous but not required.
• Demonstrated capability in account management, territory planning, and customer engagement will be considered in place of formal qualifications.
• Strong influential communicator – both written and verbal, with a positive and resilient attitude
• A positive “can do” attitude and ability to achieve targets and deadlines
• Ability to create and maintain strong relationships within the pool industry
• Strong understanding of best practice and key points of profit in the pool/spa industry
• Technically competent
• Strong computers skills with proficiency in MS Office including Word and Excel