Account Manager

About the job

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:

This is a field sales role where you’ll be responsible for managing and growing a portfolio of customers, achieving assigned sales targets, and delivering value through our digital solutions. Your mission will be to build and maintain strong, long-term relationships with customers and to ensure the customer engagement.

You’ll collaborate cross-functionally and work closely with retailers to strengthen partnerships, maximize Tax Free Shopping performance, and promote additional products from the Shift4 group portfolio.

Your key responsibilities include:

• Manage and develop an assigned customer portfolio
• Visit the accounts in line with the agreed activity plans and Global Blue’s strategy
• Improve accounts knowledge and expertise with our services
• Maximize Tax Free Shopping performance
• Identify new business opportunities
• Diligently implement the group strategies and sales tools
• Analyze business statistics and define action plans
• Support refund agent–related processes
• Accurately use the CRM to plan, record and report account specific activity
• Deliver the turnover and any other assigned sales targets
• Promote and sell additional Shift4 group products

What we are looking for

We’re seeking a driven, proactive and customer-focused professional who is passionate about delivering exceptional service and value. You are strong team player but at the same time able to take own initiatives and responsibility from your own portfolio.

Key competencies & skills to empower your journey. You'll drive towards success if:

• Customer focus and relationship-management skills
• Self-motivated, target-driven mindset
• Strong communication, negotiation, and interpersonal skills
• Problem-solving and result-orientated attitude
• Ability to work independently
• Comfort working in an international environment
• Experience with CRM systems & MS Office tools
• Fluent in Latvian and English (written and spoken), fluent spoken Russian
• Some experience and knowledge in Sales, Account Management and Retail
• Valid driving license and willingness to travel

Location and Eligibility:

📍 Riga, Latvia - Hybrid working model: 2 days in the office / 3 days remote

⚠️ Please note: Candidates must already be based in Latvia and hold a valid Latvian work permit .

Relocation support or visa sponsorship is not available for this role.

What we offer – Together, we go further:

• A culture of trust, collaboration, and autonomy
• Career growth through internal mobility and a multicultural environment
• Work-life balance supported by our Agile Working Model
• A strong commitment to sustainability and positive community impact
• Annual salary range gross 20 000 EUR – 24 000 EUR

At Global Blue , our 5 Ways of Working guide us: client satisfaction, collaboration, innovation, value creation, and continuous learning. Join us in shaping the future while delivering tangible results.

Feels like you? Explore further!

Let’s write the future together: apply now

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