Account Manager

Account Manager - Local Government (IT Services)
Sydney | Hybrid | Full Time
Are you new to Account Management with a passion for building strong customer relationships and helping councils achieve better outcomes through technology?
We are looking for a commercially savvy and customer focused Account Manager to manage and grow a portfolio of Local Government customers. You will become a trusted advisor to council stakeholders, driving customer retention, renewals, strategic account growth and exceptional customer experiences.

What You'll Be Doing

• Manage and grow a portfolio of Local Government customers.
• Build strong relationships with CIOs, IT Managers, Executives and Procurement teams.
• Lead customer engagement, account planning and quarterly business reviews.
• Drive renewals, retention and revenue growth opportunities.
• Identify opportunities across Managed Services and Professional Services.
• Coordinate internal technical and delivery teams to ensure outstanding customer outcomes.
• Proactively manage risks, escalations and customer satisfaction.

What We're Looking For

• 2+ years experience within the IT industry.
• Proven experience working with Local Government or council customers.
• Strong relationship-building and stakeholder management skills.
• Experience managing renewals, contracts and customer growth plans.
• Ability to engage executive stakeholders and influence outcomes.

Why Join Us?

• Work with a diverse portfolio of council customers.
• Join a supportive, collaborative and customer-centric team.
• Opportunity to make a genuine impact on digital transformation across local communities.
• Hybrid working environment and ongoing professional development.

If you're passionate about technology, customer success and helping councils achieve their strategic objectives, we'd love to hear from you.