Account Manager

Job Description – Account Manager

Location: Bangalore 
Company: Photon Interactive
Experience: 6–9 Years
Qualification: MBA from a Tier 1 / Tier 2 Business School

About Photon

Photon is a leading digital engineering and AI-driven software services company that partners with global enterprises to build innovative digital products, customer experiences, and technology solutions. We help organizations accelerate digital transformation through strategy, design, engineering, data, cloud, and AI services.

Role Overview

We are looking for highly motivated and business-oriented Account Managers to drive client engagement, account growth, and revenue expansion across strategic customer accounts. The ideal candidate will have experience in sales, presales, or account management within a technology services organization and possess strong analytical, stakeholder management, and business development skills.

The Account Manager will be responsible for managing customer relationships, identifying growth opportunities, driving account strategy, and collaborating with internal teams to ensure successful delivery and customer satisfaction.

Key Responsibilities

Account Management & Client Relationship

• Manage and grow assigned client accounts by building strong relationships with key stakeholders.
• Serve as the primary point of contact for clients and act as a trusted advisor.
• Understand client business objectives, challenges, and technology priorities.
• Conduct regular business reviews and ensure high levels of customer satisfaction.

Revenue Growth & Business Development

• Identify upselling, cross-selling, and new business opportunities within existing accounts.
• Develop and execute account growth plans aligned with organizational objectives.
• Collaborate with sales, delivery, and leadership teams to drive revenue expansion.
• Support pipeline generation and contribute towards achieving account revenue targets.

Presales & Solutioning Support

• Work closely with solution architects and delivery teams to understand customer requirements.
• Participate in proposal development, RFP/RFI responses, presentations, and client discussions.
• Help position Photon’s digital engineering and technology capabilities effectively.

Strategic Planning & Analytics

• Analyze account performance, revenue trends, margins, and growth opportunities.
• Prepare business reports, forecasts, and account health assessments.
• Use data-driven insights to support strategic decision-making and customer engagement plans.
• Monitor market trends and competitive landscape to identify potential opportunities.

Cross-Functional Collaboration

• Coordinate with delivery, recruitment, finance, and leadership teams to ensure seamless execution.
• Drive internal governance and ensure timely resolution of client escalations.
• Facilitate communication between clients and internal stakeholders.

Required Qualifications

• MBA from a Tier 1 or Tier 2 Business School.
• 6–8 years of experience in Account Management, Sales, Business Development, or Presales within a Software Services, IT Services, Digital Engineering, or Technology Consulting organization.
• Strong understanding of software services delivery and client engagement models.
• Excellent communication, presentation, and stakeholder management skills.
• Strong quantitative, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with enterprise customers is preferred.

Preferred Skills

• Account Planning & Growth Strategy
• Client Relationship Management
• Revenue Management
• Presales & Solution Consulting
• Business Analytics & Reporting
• Negotiation & Commercial Discussions
• Executive Stakeholder Management
• Digital Engineering / Software Services Industry Knowledge

What We Offer

• Opportunity to work with leading global enterprises.
• Exposure to cutting-edge digital transformation and AI initiatives.
• Collaborative and growth-oriented work environment.
• Strong career progression opportunities within a rapidly growing organization.

If you are passionate about building customer relationships, driving business growth, and creating measurable impact, we would love to hear from you.