Account Manager

About the role

You will own a territory covering collision repairers and automotive part suppliers, including independent workshops and multi-site repairers. You report to the Head of Commercial and work alongside the Commercial team who manage customers throughout Australia and New Zealand. This is a genuine 50/50 role: half your week is enabling existing customers gain maximum value from PartsCheck and supporting their business to increase profitability on parts ordering. The other half is new business: onboarding inbound registrations, prospecting, demos and onboarding.

Key responsibilities

• Own your territory. Understand your market and your customers. Be an advocate internally for our customers and contribute ideas to our product roadmap and strategic direction.
• Grow your accounts. Drive adoption and usage, find gaps where we could help improve their usage, spot churn risk early.
• Get in front of customers in person. Repairer and supplier visits across your territory to provide support on-site and discover how we can add value to their business.
• Build pipeline. Prospect, onboard inbound leads, work referrals and engage lapsed customers.
• Hit your numbers. Targets across new business and account growth.
• Keep the data honest. Accurate CRM pipeline, activity and customer health records.

About you

• B2B experience covering both account management and new business.
• A track record of hitting targets.
• Confidence running an opportunity from cold outreach through to the customer ordering through PartsCheck.
• Experience managing a territory or patch of accounts on your own.
• Solid CRM discipline and a working understanding of SaaS metrics like retention and expansion.
• Strong communication, listening and presentation skills.
• You've adopted the use of AI in your day-to-day account management and sales activities and have moved beyond using AI for productivity gains.
• Self motivation. You will manage your own week.
• Experience in automotive parts and collision repair. Curiosity about the industry and a willingness to spend time with customers is key.
• Current Australian work authorisation.

About us

PartsCheck is the platform where collision repairers and automotive parts suppliers meet. A collision repairer needs the right part, at the right price, today. An automotive parts supplier needs to win that order without a dozen phone calls. PartsCheck is the leading parts procurement platform in Australia.

Benefits

• A territory you can actually grow, with clear ownership.
• A commercial team that works together for the success of our customers, with truly collaborative support.
• Travel to be with our customers, to get them up and running, to support them and help them grow.
• Room to grow your career.
• Competitive base salary plus a Sales Incentive Plan, with targets you can see and track.
• Flexible working based remotely.
• The chance to shape the future of Australia's leading parts procurement platform.