Account Manager

About the role

The Account Manager is responsible for the overall management, performance, and growth of assigned accounts. He serves as the primary link between the company, clients, site personnel, and internal support functions, ensuring effective coordination and timely resolution of concerns. He is accountable for ensuring compliance with contractual TOR, KPIs, SLAs, service standards and operational requirements.

Key responsibilities

• Serve as the primary point of contact for assigned clients and build and maintain strong client relationships.
• Conduct regular account visits, meetings and business reviews.
• Address and resolve client concerns and service issues.
• Ensure compliance with contracts, TOR, KPIs, SLAs, and service standards.
• Monitor account performance, service quality, and operational gaps.
• Coordinate with internal support functions to ensure effective service delivery.
• Identify and develop cross-selling, up-selling, and expansion opportunities.
• Lead contract renewals, extensions, additional scopes and special projects.
• Conduct ocular inspections, site assessments and operational/technical evaluations for new projects.
• Take responsibility for the management of personnel deployed to assigned accounts.

About you

• Bachelor's degree in Engineering, Facilities Management or a related field.
• At least 2 years of relevant experience in account management, facilities management, operations or business development.
• Strong communication, negotiation, problem-solving, and people-management skills.
• Ability to conduct technical evaluations and operational assessments.
• Experience in contract management, business development or proposal preparation is an advantage.
• Willing to travel and conduct regular site visits as required.