Account Manager

We are seeking an experienced Account Manager to protect, strengthen, and grow a portfolio of ProInfoNet client relationships. This role serves as the primary commercial relationship owner for assigned clients and balances client satisfaction and retention with account growth and new business development.

The ideal candidate is a trusted relationship builder who can understand client priorities, communicate the value of technical services, identify new opportunities, and coordinate the right internal resources to support each client.

This position is based out of our Portland, Maine office and requires travel as needed for client meetings, conferences, networking events, and other business activities.

What You’ll Do

• Serve as the primary commercial relationship owner for assigned clients
• Maintain regular client communication and conduct annual business reviews
• Build relationships with executive, financial, operational, and technical stakeholders
• Develop account plans focused on client satisfaction, retention, growth, and revenue
• Manage contract renewals and identify and address potential retention risks
• Identify opportunities to expand client relationships through additional ProInfoNet services
• Conduct discovery and communicate the business value of technical offerings
• Generate new opportunities through relationships, referrals, networking, events, and company-provided leads
• Manage sales opportunities through discovery, proposal development, negotiation, and closure
• Coordinate with technical, consulting, and subject-matter experts throughout the sales process
• Maintain accurate CRM records, sales pipelines, and revenue forecasts
• Represent ProInfoNet at client meetings, conferences, and industry events

What We’re Looking For

• Bachelor’s degree in business, marketing, communications, information technology, or a related field preferred; equivalent experience will be considered
• At least five years of relevant B2B account management, client retention, and contract-renewal experience
• Demonstrated success growing client relationships and managing retention risks
• Experience managing a consultative sales process from discovery through closure
• Experience generating opportunities through relationships, referrals, networking, and events
• Ability to communicate the business value of technical services to technical and non-technical audiences
• Strong discovery, presentation, negotiation, and relationship-management skills
• Ability to manage multiple client relationships, renewals, and sales opportunities simultaneously
• Strong organization, follow-through, and CRM discipline
• Experience with HubSpot or a comparable CRM is preferred
• Initiative, sound judgment, and the ability to work with limited day-to-day supervision

Benefits Include:

ProInfoNet offers a comprehensive and competitive benefits package, including:

• Competitive compensation based on experience and qualifications
• Generous paid time off and holiday schedule
• 85% company-paid health insurance coverage
• 50% company-paid dental and vision insurance
• Company-paid long-term disability insurance
• Company-paid Life and AD&D insurance coverage
• Company-paid identity protection coverage
• Retirement plan with a generous company contribution
• This position has a starting salary range of $66,000 to $82,000, based on experience and qualifications. The position is also eligible for sales commission/bonus.

Why Join Us?

At ProInfoNet, you’ll play a central role in maintaining trusted client relationships and helping organizations identify services that support their technology and operational goals. You’ll work across Sales, Marketing, Consulting, and technical teams while managing relationships from long-term account planning through new opportunity development. If you enjoy building lasting partnerships, solving client problems, and growing business through consultative sales, we’d love to hear from you.

Pay: $66,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person