Account Manager

Founding Account Manager – SaaS

Location: New York City – 5 days onsite

Salary: $104K–$144K base | $130K–$180K OTE, depending on experience

Experience: 2–6 years Account Management experience

We’re partnering with a fast-growing software company in NYC to hire their Founding Account Manager .

This is the first dedicated Account Management hire within the business, taking ownership of an existing customer base of 200+ customers and leading retention, renewals, expansion and account growth .

You’ll work directly with the founders and have the opportunity to build the Account Management playbook from the ground up, while owning a significant book of recurring revenue.

What you’ll be doing

• Own a portfolio of existing customers across SMB, Mid-Market and/or Enterprise
• Take direct ownership of retention and renewals
• Identify and close upsell, cross-sell and expansion opportunities
• Run regular customer check-ins and QBRs for larger accounts
• Drive product adoption and ensure customers are getting value from new features
• Proactively identify churn risks and opportunities for account growth
• Build processes, dashboards and automations to improve visibility across the customer base
• Gather recurring customer feedback and work closely with Product on feature requests and roadmap priorities
• Help build the Account Management and post-sale function from the ground up

What we’re looking for

• 2–6 years of Account Management experience
• At least 2 years working within a software/SaaS company
• Experience owning a portfolio/book of existing customers
• Direct responsibility for renewals and retention
• Proven experience driving upsells, cross-sells and account expansion
• Experience managing SMB, Mid-Market and/or Enterprise customers
• Commercial mindset and comfortable owning revenue targets
• Comfortable operating in a fast-paced environment where processes are still being built
• Strong customer-facing and stakeholder management skills
• Startup experience is a bonus, but not essential

Why join?

This isn't an established AM role where you're stepping into an existing process. You'll be the Founding Account Manager , working directly with the leadership team and helping define how the company manages, retains and grows its customer base.

The business already has 200+ existing customers , giving you an established portfolio to work with from day one, while still offering the ownership and impact of an early-stage hire.

There is also significant scope to help build out the wider post-sale function as the company continues to scale.

Compensation

Base Salary: $104K–$144K

OTE: $130K–$180K

Compensation dependent on experience.

Location New York City – 5 days per week in the office.

Candidates must already have unrestricted US work authorization. Visa sponsorship is not available.

Interview Process

Stage 1: Initial conversation with Co-Founder

Stage 2: 1-hour Case Study

• Stage 3: Onsite interviews & Team Dinner – approximately 4 hours