Account Manager

Description At Helfy, we are building the future of modern healthcare across Europe. We own and operate DoktorABC, a leading telehealth platform providing fast, discreet, and reliable digital healthcare. Delivering over 300,000 treatments per month and scaling rapidly, we connect patients with trusted doctors and a network of dozens of partner pharmacies across Europe.

To support our exponential growth and maximize the value of our pharmacy partner network, we are looking for a proactive, results-driven Account Manager with strong negotiation skills to manage, scale, and optimize our pharmacy partnerships.

Responsibilities

• Account Growth & Revenue Expansion: Proactively identify opportunities to expand business volume with existing pharmacy partners, cross-selling services, and closing new commercial agreements.
• Commercial Negotiation & Deal Making: Lead negotiation processes with pharmacy partners on pricing structures, commercial terms, delivery terms, and contract renewals to maximize mutual value.
• Order Flow & Strategic Routing: Optimize orders’ distribution and fulfillment flows across our pharmacy network to deliver the best financial and strategic outcomes for DoktorABC and fast turnaround for patients.
• Service Innovation & Adoption: Drive the adoption of high-impact partner services—such as ultra-fast delivery (e.g., via Uber), patient self-pickup options, and physical trade space branding for DoktorABC products in retail pharmacies.
• Contract & Portfolio Management: Maintain meticulous, up-to-date documentation for all partner contracts, commercial terms, pricing structures, and SLA conditions.
• Partner Satisfaction & Operations: Serve as the primary point of contact for pharmacy partners. Ensure high partner satisfaction, oversee timely reporting and payments, and rapidly resolve day-to-day business or operational queries

Requirements

• Strong Negotiation Skills: Proven ability to negotiate commercial terms, close deals, and create win-win scenarios with business partners.
• Experience: 6+ years of professional experience in Account Management, Business Development, or B2B Sales (healthcare, e-commerce, or pharmacy sector experience is a plus).
• Language Skills: Fluent in German and English is a must. Knowledge of French is an advantage.
• Commercial Mindset: High business acumen, comfortable discussing financial outcomes, margins, and identifying revenue opportunities.
• Communication Skills: Excellent client-facing abilities with the knack to communicate value, articulate proposals clearly, and build trust with external decision-makers.
• Self-Organization: Highly organized, detail-oriented, driven personality, and capable of managing multiple accounts and contract details seamlessly.