Account Manager

Who you are

• You have < 3 years of experience as Account Manager or Account Executive
• You have at least one confirmed experience in either the payments industry or in fintech
• You have previously worked with large B2B clients in an international context
• You have previously managed large portfollio of merchants (SMB)
• You have excellent negotiation, project management, and communication skills
• Customer- and solution-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams
• You are bilignual French - English and are fluent in either Spanish or Italian

What the job involves

• Client Portfolio Management : Manage, retain, and grow accounts based in France and Europe. Your first objective is to make our customers stay through continued satisfaction of our services
• Business Development : Identify upsell and cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition
• Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays
• Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce
• Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience
• Why join us ?
• Grow your career in Account Management and FinTech through the experience of managing a complex and crucial solution for our partners. The value of this experience will be undeniable for your future
• Our AM team is composed of highly talented and experienced individuals who work together (sharing advice, feedback, ideas) to ensure overall healthy retention rates. It is a team that will help you grow
• Work with a manager who will be there for you. Whether you need guidance, advice, or simply someone to talk to, Arthur will place his expertise and management skills to help you enhance your skills and potential
• Lemonway’s feedback structure is designed to ensure your growth through your experience with us

Benefits

• Flexible working and remote policy up to 3 days a week 🏠
• 50% reimbursement of your Navigo pass 🚅
• Food allowance with a Swile card 💳
• Health Insurance from Mutuelle Alan 👩‍⚕️
• Annual Holidays Bonus ✈️
• 25 days of holidays and RTTs 🌴
• Parental Act Policy 🍼
• Annual and Quarterly Events 🎉