Account Manager

Job Summary

The Account Manager is responsible for driving freight revenue growth through client acquisition, account management, and strategic B2B sales initiatives. The role focuses on developing strong customer relationships, managing the end-to-end freight booking process, and ensuring high levels of customer satisfaction while contributing to the company’s overall business growth.

Key Responsibilities

Sales & Account Management

• Generate freight revenue through active client acquisition, retention, and account development.
• Develop and maintain strong relationships with existing and prospective clients to secure long-term business partnerships.
• Achieve monthly sales and client acquisition targets, including acquiring at least four (4) new accounts per month.
• Conduct regular client visits and business presentations to strengthen customer relationships and solicit bookings.
• Prepare competitive freight quotations and proactively follow up with clients regarding proposals and rates.
• Monitor customer requirements, market trends, and competitor activities, and provide timely updates to Management.

Freight Coordination & Customer Service

• Oversee the freight cycle from booking confirmation up to container withdrawal or delivery.
• Coordinate closely with Customer Service, Documentation, Operations, Land Transportation, and Finance teams to ensure smooth transaction processing and excellent customer experience.
• Assist clients in completing the Shipper’s Agreement Form (SAF) and facilitate submission for approval.
• Support Finance in addressing Accounts Receivable (A/R) concerns, including overdue accounts under assigned clients.
• Ensure prompt resolution of customer concerns and maintain a high level of client satisfaction.

Operational & Administrative Support

• Maintain accurate records of client accounts, bookings, quotations, and sales activities.
• Recommend process improvements and sales strategies to enhance operational efficiency and customer experience.
• Perform other duties and responsibilities that may be assigned by Management.

Compliance & Company Standards

• Maintain strict confidentiality of company and client information.
• Ensure compliance with company policies, operational procedures, and legal requirements.
• Uphold the corporate values, professionalism, and service standards of Gothong Southern Freight.
• Demonstrate teamwork, adaptability, and initiative in achieving departmental and organizational goals.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Logistics, Supply Chain, or related field is an advantage.
• At least five (5) years of sales experience from any industry.
• Minimum of two (2) years of sales experience in the logistics, freight forwarding, or supply chain industry.
• Proven background in corporate or B2B sales.
• Strong communication, negotiation, and relationship management skills.
• Ability to work independently and manage multiple client accounts effectively.
• Sales Engineers are welcome to apply.

Core Competencies

• Account Management
• B2B Sales & Business Development
• Client Relationship Management
• Freight & Logistics Coordination
• Negotiation & Closing Skills
• Customer Service Excellence
• Strategic Selling
• Team Collaboration & Coordination