Account Manager

About Sequel

Every company is becoming a media company. The problem is that most of them are building their audience on someone else's platform, and handing their best data to it.

Sequel fixes that. We power webinars, virtual events, and video programs that live directly on a company's own website, so every registration, view, question, and click becomes first-party data they own. Then we put that data to work. With our new AI agents, Sequel helps marketing teams create programs faster, turn engaged viewers into pipeline, and grow their audience without adding headcount.

We call it - Human Moments, Agentic Momentum.

We're trusted by 300+ customers, some of the world's fastest growing companies like Cisco, Zoominfo, Clay, ElevenLabs, Newsweek, etc. are building their audience with Sequel. We've kept zero churn among our mid market & enterprise customers, and we've tripled our growth multiple times. We're VC-backed and recently closed a new round of funding to double down on AI and scale the team.

Account Manager @ Sequel.io

We’re growing our Customer Success team and are looking for an Account Manager to own and expand relationships with our customers across their entire lifecycle.

In this role, you’ll act as a trusted advisor to marketing leaders, helping them successfully adopt Sequel, realize value from our platform, and link grow their engagement programs over time. You’ll be the primary point of contact post-sale, owning onboarding, adoption, renewals, and expansion, while collaborating closely with Sales, Product, Support, and Leadership.

This role offers significant visibility and growth. You’ll work closely with senior stakeholders internally, reporting to our VP of Customer Success, and externally with customers ranging from fast-growing companies to large enterprises.

Key responsibilities

Own the Customer Relationship

• Manage a portfolio of mid-market and enterprise customer accounts
• Serve as the primary point of contact throughout the contract lifecycle
• Build strong, trusted relationships with Marketing leaders, including Directors, VPs, and CMOs

Drive Adoption, Retention & Expansion

• Lead customer onboarding to ensure fast time-to-value
• Guide customers on best practices for running live and on-demand experiences with Sequel
• Deliver Quarterly Business Reviews (QBRs) focused on outcomes, adoption, and ROI
• Identify and drive renewal and expansion opportunities, partnering with Sales when needed

Be the Voice of the Customer

• Act as the escalation point for customer issues, ensuring timely and thoughtful resolution
• Gather structured customer feedback and translate it into actionable insights for Product
• Advocate internally for customer needs and priorities

Build & Scale Customer Success

• Help define and improve Customer Success playbooks, processes, and offerings
• Contribute to customer programs such as enablement initiatives, events, or education resources
• In a fast-growing environment, take ownership of new initiatives that improve the customer experience

What you'll bring

• 3–5+ years of experience in Customer Success, Account Management, or Mid-Market/Enterprise Account Ownership in B2B SaaS
• Proven ability to manage renewals, expansions, and long-term customer relationships
• Experience working with mid-market or enterprise customers and multiple stakeholders
• Strong relationship-building skills, including comfort engaging with executive-level buyers
• Strategic mindset with the ability to understand customer goals and tie platform value to outcomes
• Customer-obsessed attitude with a strong sense of ownership and accountability
• Analytical and technically curious—comfortable explaining complex concepts to non-technical users
• Highly organized, self-directed, and comfortable operating in a fast-paced startup environment

Nice to have

• Experience in MarTech or selling/supporting marketing teams
• Prior experience supporting live events, webinars, or content platforms
• Familiarity with CRM and marketing automation tools (Salesforce, HubSpot, Marketo, etc.)

Why join us + Perks:

• Real ownership from day one. This is a high-impact role where your work ships, customers feel it, and no two days look the same.
• Remote-first, with hubs in New York and San Francisco. We run on strong async communication and a collaborative, low-ego team. Work from anywhere, connect in person at our NY and SF hubs, and join us for our annual team offsite (this year we were in Barcelona!), kick-offs, and weekly virtual hang-outs.
• A seat at the table. Everyone has a voice here. We actively ask for feedback and act on it.
• Built to be AI-native. You'll work with the best AI tools and learn how to use them to do the best work of your career.
• Comprehensive benefits. Health, dental, vision, 401(k), parental leave, and a generous fitness stipend. Gotta stay healthy - mind and body!
• Generous time off. 20 days of PTO a year, plus a winter company shutdown so the whole team can fully recharge, and extra days off for the special moments in your life, like your birthday.
• Room to grow. A clear path for growth and development across the company, with leaders who invest in your career.