Account Manager

About the role

We are seeking an Account Manager to join our team at 鲸航贸易有限公司. This is a full-time position based in Kowloon. As an Account Manager, you will be the primary point of contact between our agency and our clients, ensuring exceptional service delivery and building lasting business relationships. This role is strategically important to our organisation, as you will be instrumental in maintaining client satisfaction, identifying growth opportunities, and driving revenue through account expansion and retention.

Key responsibilities

• Manage and nurture existing client accounts, ensuring consistent communication and high service standards
• Serve as the primary liaison between clients and internal teams, coordinating project delivery and resolving issues promptly
• Develop and implement account strategies to maximise client retention and identify upselling opportunities
• Prepare and present campaign reports, performance metrics and account updates to clients
• Collaborate with creative, media and production teams to ensure client briefs are understood and executed effectively
• Gather client feedback and market insights to inform agency strategy and service improvements
• Manage account budgets and ensure projects are delivered on time and within financial parameters
• Build and maintain strong relationships with key decision makers and stakeholders at client organisations
• Contribute to new business pitches and proposals when required

What we're looking for

• 2-5 years of experience in account management, preferably within an advertising, media or creative agency environment
• Excellent communication and interpersonal skills, with the ability to build strong client relationships
• Strong organisational skills and the ability to manage multiple accounts simultaneously
• Demonstrated ability to understand client objectives and translate them into actionable strategies
• Experience in campaign management and familiarity with advertising or media industry practices
• Proficiency in Microsoft Office and CRM systems
• Problem-solving mindset with a proactive approach to client needs and challenges
• Fluency in English and Cantonese/Mandarin is highly desirable
• Bachelor's degree in Business, Marketing, Communications or a related discipline

What we offer

At 鲸航贸易有限公司, we are committed to supporting the professional development and wellbeing of our team members. We offer competitive remuneration, career progression opportunities within a growing organisation, and a collaborative work environment where your contributions are valued. We provide a comprehensive benefits package and foster a culture of creativity, innovation and mutual support. We encourage work-life balance and are open to discussing flexible arrangements that suit your needs.

About us

鲸航贸易有限公司 is a dynamic organisation operating in the Advertising, Arts & Media sector, specialising in agency account management. We are committed to delivering exceptional value to our clients through strategic thinking, creative excellence and dedicated service. Our team is passionate about building meaningful partnerships with clients and driving measurable business outcomes. We pride ourselves on our collaborative culture, innovative approach and commitment to continuous improvement.

Apply now

If you are an enthusiastic and results-driven professional with a passion for client service and account management, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you believe you would be an excellent fit for this role.