Account Manager

Who you are

• Strong client relationship management skills
• Ability to identify growth opportunities within assigned accounts
• Excellent communication and problem-solving abilities
• Experience using CRM tools to manage accounts
• Collaborative and proactive approach with strong follow-through
• Takes ownership and follows through without being asked
• Builds trust through consistency and transparency
• Comfortable managing multiple priorities in a fast-paced environment
• Thrives in a collaborative, team-oriented culture
• Comfortable with camera-on meetings and executive-level communication
• Organized, analytical, and execution-focused with attention to detail
• Proficient with Windows, Microsoft Office, and CRM applications
• Excellent written and oral communication skills

What the job involves

• We are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization
• This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts
• The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals—delivering consistent value that supports long-term success and revenue growth
• Manage client relationships and serve as the primary strategic partner for assigned accounts
• Understand client goals and ensure delivery of services aligned to their objectives
• Resolve client issues with urgency and professionalism
• Build trust through consistency and transparency in all client interactions
• Prepare and present business reviews to executive-level audiences
• Identify upsell and cross-sell opportunities within assigned accounts
• Own the end-to-end renewal process
• Analyze account health metrics to identify trends and improvement areas
• Contribute to strategic account planning with cross-functional teams
• Partner with Product, Support, and/or Service teams to advocate for client needs
• Work closely with Sales, Customer Success, and Operations to deliver aligned outcomes
• Maintain accurate records of client interactions and account activity
• Use CRM tools to manage and track account status, pipeline, and activity
• Leverage approved AI tools and automation to improve account management efficiency and consistency
• Use data, dashboards, and AI-supported insights to monitor account health and identify risks early
• Continuously build AI literacy and apply AI-enabled practices as part of day-to-day work
• Contribute to a culture of continuous improvement by identifying opportunities to streamline workflows
• Own meaningful client relationships as the primary strategic point of contact for assigned accounts
• Work at the intersection of client success, revenue growth, and product value in a fast-paced environment
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the business

The application process

• Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews
• To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication

Benefits

• Personal training plans and professional development opportunities
• Flexible work hours
• Basic life insurance
• Social Committee Events
• Innovative culture, including hack weeks for everyone
• AD&D/STD/LTD/EAP
• Extended Health coverage
• Family Responsibility Leave
• Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
• Group TFSA (Tax-Free Savings Account)
• Group HCSA $600 funded annually by employer
• Wellness Allowance
• 15 vacation days annually
• 12 paid holidays annually
• Profit Sharing
• Remote work
• Medical, Dental, and Optical Benefits
• Therapy and Mental Health Benefits
• Group Critical Illness Benefit
• Group Income Protection
• Group Life Insurance
• Bereavement counseling and probate helpline
• Wellness Benefits and Fitness Discounts
• Pension Plan with 3% employer match
• Worldwide Travel Coverage
• 22 PTO days
• 8 Paid Bank Holidays
• 5 Paid Sick days
• Remote Work
• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave