Account Manager

We are Link: your positive change partner. World-class outsourced marketing execution providing the link between our clients and their consumers, supply chains and their future brand ambitions. As a progressive marketing execution partner, we collaborate with the world’s biggest brands, committed to global responsibility and creating value for all. We’re distinctly dependable — our clients trust us to deliver, time after time.

Job Descriptions:

• Engaging with local client stakeholders to take new briefs, provide quotations and manage live orders through to activation in market.
• Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
• Ensure that your individual Sales and Profit Budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines.
• Provide professional presentations to customers.
• Maintaining and updating database of local suppliers and managing the relationships
• Liaise with suppliers and have strong negotiation skills
• Process orders and invoices
• Ensure all orders are tracked and reported against set contractual obligations
• Produce accurate customer quotations and ensure quality samples and artwork for proposals.
• Communicate order status to all departments to ensure timely delivery of orders.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Develop and maintain accurate, legible customer files.
• Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports

Qualifications:

• Experience in the promotional goods and/or Print and POSM industries
• To have a strong team attitude
• Strong client facing experience, preferably in an outsourced or integrator provider setting
• Excellent oral and written communication skills
• First class, effective organisational skills
• A pro-active approach to managing projects
• Experience of working as part of a team
• A keen eye for detail and an understanding of budget restraints
• Ability to work under pressure whilst maintaining a cool outlook
• A personable and professional character that will allow you to build client rapport
• The confidence to give clients trust in your work
• Excellent knowledge of MS Office particularly power point and excel
• Excellent problem solving ability
• Enthusiastic and passionate
• Good time-management skills