ACCOUNT MANAGER

Account Manager

The Account Manager is responsible for managing and directing the front-line relationship with clients, including, but not limited to, key decision-makers – HR leadership, Brokers, and C-level- partners, and internal staff delivering the total health benefits administration solution. They are responsible for managing the relationship, performing analysis and assessment of the benefit plan, recommending strategies, assuring superior service levels and plan effectiveness, the overall retention of the business, and upsell FBG products – where appropriate.

Account Manager

The Account Manager is responsible for managing and directing the front-line relationship with clients, including, but not limited to, key decision-makers – HR leadership, Brokers, and C-level- partners, and internal staff delivering the total health benefits administration solution. They are responsible for managing the relationship, performing analysis and assessment of the benefit plan, recommending strategies, assuring superior service levels and plan effectiveness, the overall retention of the business, and upsell FBG products – where appropriate.

How will you demonstrate our values and positively impact our business?

DELIVER SERVICE

• Develop, nurture, and sustain professional relationships with internal and external business partners by communicating well.
• As their primary Point of Contact, demonstrate mature abilities to prioritize duties to their specific need so that trust is earned as a result of our services and processes.
• Acting as daily contact with the broker and client.

ESPRIT DE CORPS

• Take pride in our work as we deliver service that is customized to our client's needs.
• Contribute to the renewal process technically, analytically, and creatively by initiating and collaborating with service departments throughout the renewal process.
• Generate and utilize system reports to review, analyze, reconcile and share data internally and with our client regarding all aspects of enrollments, terms, and plan changes.
• Provides direction to internal departments regarding process changes, plan changes, billing, etc.
• Participate/support new business as an agent providing a quality service experience
• Partner with Sales, Implementation, Marketing, Business Innovation, Billing, Product, and Claims in presentations, processes, submissions, projects, reconciliations, and quality assurance.
• Upsell and cross sell productes and opportunities that expand FBG services in the clients portfolio

BRING GUSTO

• Facilitate customer-centered meetings with internal teams regularly to assess and keep abreast of any escalating service, billing, product, or claim issues.
• Execute effective and timely resolutions demonstrating an ability to manage all facets of the problem/situation while advocating for the interest of the client.
• Keep the client informed of pertinent changes, billing or enrollment issues, compliance information, etc.

BE EXPERTS

• Know your clients, products, and process so well that you can anticipate their needs as an Account Manager, provide direction, and execute solutions.
• Stay up date on legislation and compliance related to those markets we serve
• Demonstrate an expert level of knowledge by clearly articulating various products, policies, and procedures in verbal and written communication.
• Understand and effectively develop benefit packages that meet the needs of the client and fringe budgets.

OWN IT

• Own the service experience of our client at the Account Management level by working with the internal teams and partners as required to ensure issues are resolved promptly and accurately, meeting the customer's expectations
• Responds to escalated issues and communicates resolution well.

Specific Knowledge, Skills, and Abilities

• Highly motivated self-starter with the ability to accomplish and manage multiple priorities independently and simultaneously.
• Ability to work as a team player with a committed, positive approach to working through adversity
• Strong organizational, project, and time management skills, with extreme attention to detail
• Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns
• Ability to adhere to and meet deadlines
• Accountable and delivers on commitments
• Exceptional communication skills, both in the verbal and written word, necessary to communicate with clients, carriers, and prospects concerning employee benefits lines of coverage
• Intermediate to advanced knowledge of Microsoft Office Products Outlook, Word and Excel preferred; basic working knowledge of PowerPoint preferred
• Curiosity that is lived out through data analysis.
• Extensive knowledge and experience in the group health insurance industry for fully insured and self-funded plans

Education and Experience

• Bachelor's degree or equivalent education and related experience
• Minimum of five years of experience in the group medical insurance field
• Three to five years of experience in Health plan administration and/or payroll cycle benefit plan administration
• Life and Health Agent's license

Additional details

• Business Travel: Travel is less than 25%
• Physical Requirements: Ability to lift 25 pounds
• Job Type: Full-time