Account Manager

Who you are

• You take pride in exceeding expectations
• You uncover needs by listening closely and asking perceptive questions
• You also love technology
• Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor
• You are not afraid to convince someone to change their mind and you recognize when you need to change yours
• You are excited to take on new challenges and be part of something small that is growing into something big
• You have at least 1-2 years of experience in a B2B Account Management role
• Direct experience managing a book of business
• You can quickly get familiar with and prioritize technically complex processes and tasks
• You are professional and comfortable engaging C-suite executives
• You can manage tight deadlines
• You are comfortable using Google Workspace and Salesforce
• You have excellent communication skills, both written and verbal
• You are well-organized and able to manage multiple competing priorities at all times
• Experience in SaaS is mandatory
• English language proficiency
• Bonus: Fluency in French or Spanish

What the job involves

• Manage the post-onboarding customer lifecycle for a book of SMB customers
• Be responsible for key metrics such as Customer Health, Retention, and Expansion
• Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
• Engage and share learnings across the wider Customer Success team
• Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
• Maintain impeccable records in Customer Success software
• Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
• Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

The application process

• Now: You upload your resume
• Step 1: We arrange a video call with you to assess your abilities
• Step 2: Complete a take-home assessment
• Step 3: You attend the second video interview soon after
• Step 4: You receive an offer