Account Manager

Who you are

• 2-5 years of experience in account management or client services at a digital media/advertising company or agency
• Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
• Track record of successfully retaining and growing customer relationships
• Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
• Curiosity, hunger to learn, and passion for problem-solving
• Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
• Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
• A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
• Eagerness to explore and apply AI and emerging technologies to reimagine how work gets done

What the job involves

• Nextdoor’s Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform
• We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor
• You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product
• You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships
• Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
• Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
• Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
• Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
• Leverage internal tools and dashboards to analyze and optimize performance
• Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
• Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
• Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture

Benefits

• Monthly wellness stipend
• 12 weeks of parental, family or medical leave
• Global end of year shutdown
• Learning and development stipend
• Work from home opportunities
• Health insurance