Account Manager

About the role

As Sales & Accounts Growth Manager at POD – Promo on Demand, you will be responsible for building a strong sales pipeline, winning new customers and identifying growth opportunities within existing accounts. You will develop creative merchandise solutions, prepare commercially accurate quotations and coordinate projects with customers, suppliers and internal teams. This is a hands-on role for someone who understands both the relationship and operational sides of merchandise sales.

Key responsibilities

• Generate and convert new branded merchandise opportunities.
• Manage and grow a portfolio of POD customers.
• Conduct outbound calls, emails, meetings and presentations.
• Develop tailored merchandise proposals and product recommendations.
• Source products from local and international suppliers.
• Prepare accurate quotations covering products, decoration, freight, storage and fulfilment.
• Negotiate pricing while maintaining approved margin expectations.
• Coordinate samples, artwork, proofs, production and delivery.
• Identify opportunities for branded online stores and inventory programs.
• Support stock forecasting, replenishment, kitting and fulfilment.

About you

• A minimum of three years, with three to five years preferred, of recent experience in branded merchandise, promotional products or corporate apparel.
• Current knowledge of merchandise products, suppliers, decoration methods and industry lead times.
• Proven sales, business development or account-management experience.
• A track record of growing accounts and achieving revenue or margin targets.
• Experience sourcing merchandise and preparing detailed quotations.
• Strong commercial judgement and confidence negotiating with customers and suppliers.
• Excellent communication, presentation and relationship-management skills.
• Strong attention to detail and the ability to manage multiple projects.
• Confidence coordinating jobs from customer brief through to final delivery.
• Experience using CRM, quoting or production-management systems.

About us

POD delivers end-to-end branded merchandise and promotional product solutions, including corporate merchandise and promotional products, branded apparel, campaign and event merchandise, client-branded online stores, product sourcing and procurement, inventory management, kitting, packing and distribution, and on-demand ordering and fulfilment. We work with corporate organisations, retailers, franchises, agencies and other businesses to create merchandise programs that bring their brands to life.