Account Manager

Hey, we're Werk.

We're a seven-year-old full service agency of about twelve people across Auckland and Wellington. One week we're selling concert tickets, the next we're launching cars, filling school open days and convincing the country it needs another coffee. We're into big ideas, sharp briefs and clients who turn into fans.

The role

You'll be the person our clients trust most. You'll own a set of digital and media led accounts end to end: the relationship, the thinking, the brief, and getting great work out the door. This is real ownership and a real seat at the table, not a coordinator gig.

The best bit happens up front. You sit down with a client, ask the questions nobody else thought to ask, and walk out with a point of view. Behind you is a crew of Media, Marketing and Creative leads who've got your back on the big calls. You'll report to our Client Services Director.

What you'll get stuck into

• Being the go-to for your clients, and knowing their business well enough to be useful, not just responsive
• Cracking the real problem, then shaping the plan across channels
• Writing briefs our teams love working from: clear, costed and honest about the goal
• Getting work flowing through Media, Marketing and Creative, and keeping it flowing
• Keeping things commercially tidy: quote first, PO first, every change logged
• Turning performance results into a story your clients can act on
• Running WIPs people actually want to turn up to

Sound like you?

• You've done agency account management on digital and media led work
• You can read a media plan and spot when it doesn't answer the brief
• You know the platforms well enough to hold your own in the room
• You're comfortable with performance data and enjoy translating it
• You write a cracking brief (we'll ask)
• You can talk scope and money without flinching
• You're organised in a way everyone can see
• Low ego, straight talking, and you'd rather flag a problem early than hope it goes away

The good stuff

• A real account role where your thinking shapes the work
• Clients across entertainment, auto, education, food and beverage, and government
• Hybrid, with two days from home each week, in Auckland or Wellington
• Friday morning tea with the crew

Permanent, full time, mid to senior. In the interview we'll ask you to walk us through a campaign you shaped and the questions you asked to get there.