Account Manager

Who you are

• Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR
• Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships
• Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients
• Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes
• Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value
• Results-Oriented: Focused on achieving and surpassing growth and retention goals
• Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment
• Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies
• Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure

What the job involves

• The Account Management team is part of the Sales Team at Gorgias. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base.
• In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our largest customers and your skills will be instrumental in driving revenue
• The Account Executive, Enterprise Expansions, will manage a portfolio of approximately 120 accounts in our enterprise segment. Working closely with your Customer Success Managers (CSMs), you will be responsible for driving growth, retention, and influence across a portfolio of our largest global customers; organizations that shape the industries we serve.
• The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions
• Please note that this book of business is supporting our West Coast customers. You will not be required to work PST hours every day, but we do require flexibility
• Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets
• Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives
• Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy
• Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively
• Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies
• Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs