Account Manager

Who you are

• The ideal candidate combines strong partner management experience with a passion for cybersecurity and a proven track record of exceeding sales targets
• 3+ years of experience in account management, partner management, channel sales, or business development within the technology sector
• Proven success in managing, growing, and retaining MSP, channel, or strategic partner accounts
• Strong understanding of the MSP ecosystem, recurring revenue business models, and cybersecurity solutions
• Demonstrated ability to achieve or exceed revenue, retention, and growth targets
• Excellent relationship-building, communication, presentation, and negotiation skills
• Experience using Salesforce (SFDC) or similar CRM platforms for pipeline and account management
• Strong business acumen with the ability to identify growth opportunities and develop strategic account plans
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field; equivalent professional experience may be considered in lieu of a degree
• Fluent in English and German
• Experience selling cybersecurity, SaaS, cloud, or managed services solutions through channel and partner ecosystems
• Experience working with MSPs, MSSPs, VARs, or other indirect sales partners
• Knowledge of modern cybersecurity technologies, including endpoint security, vulnerability management, managed detection and response (MDR), or security operations
• Experience in a high-growth technology or cybersecurity environment

What the job involves

• As an Account Manager Managed Service Provider, you will own and grow a portfolio of Managed Service Provider (MSP) partners while driving new business opportunities across your territory
• You will lead renewals, cross-sell and upsell initiatives, and end-to-end partner account management, enabling MSPs to expand their cybersecurity offerings and deliver greater value to their customers
• Working closely with internal stakeholders and partner organizations, you will develop strategic growth plans, build lasting relationships, and drive sustainable revenue growth and mutual business success
• Own and develop strategic relationships with a portfolio of MSP partners in Germany, serving as their primary point of contact and trusted advisor
• Understand partners’ business objectives, go-to-market strategies, and growth priorities to drive long-term mutual success
• Build and execute joint business plans designed to increase revenue, market penetration, and partner engagement
• Drive new business acquisition, partner onboarding, and revenue growth within the MSP channel
• Identify, develop, and close cross-sell and upsell opportunities across the cybersecurity portfolio
• Manage the full sales cycle for assigned partners, including pipeline development, forecasting, negotiations, and deal closure
• Lead contract renewal activities, ensuring high retention rates and minimizing churn through proactive account planning
• Conduct regular business reviews with partners to assess performance, gather feedback, and align on future growth initiatives
• Educate partners on new products, services, and enhancements, positioning our cybersecurity solutions as a strategic component of their offerings
• Monitor partner performance through key metrics, including revenue growth, adoption, retention, and customer satisfaction
• Collaborate closely with internal teams, including Partner Development Representatives (PDR), Security Services (S2), and Concierge Security Teams (CST), to ensure seamless execution and exceptional partner experience
• Support and participate in partner-focused marketing and sales initiatives designed to increase awareness, demand generation, and solution adoption
• Maintain accurate pipeline, opportunity, and account records within Salesforce (SFDC) and provide regular business updates to leadership

Benefits

• Equity For All Employees: Our salary and benefits packages always include equity, so every employee has a stake in the company’s success
• Pack Unity: We’re on a mission to foster a diverse, equitable, and inclusive workplace and to create positive change in and out of the office
• Professional Development: Arctic Wolf mentors and trains its employees to help their career growth, and encourages and supports employee efforts to enhance their skills and competency through coursework and training
• Flexible Paid Time Off: Arctic Wolf believes that employees should have the opportunity to enjoy time away from work on a flexible basis. Employees are given accountability and authority within their job responsibilities, why not with their flexible time off? We encourage diversity and the ability for you to celebrate the days in the year that are important to you
• Family Forming Benefits: Your family is a part of our Pack, which is why in addition to comprehensive health benefits, we provide access to personalized family-forming support for employees exploring fertility health, those pursuing parenthood, those already pregnant, and other family related benefits
• Volunteer Time Off: As we seek to End Cyber Risk, we also seek to give back to the communities around us, so the world is a safer and better place for all to thrive. All pack members have 3 days of volunteer time off (VTO) to use to give back to their communities in a way that is meaningful to them