Account Manager

We are seeking a motivated and detail-oriented Account Manager to join our growing team in Jacksonville, FL. The ideal candidate will have strong customer service skills, exceptional attention to detail, and advanced Excel capabilities to support quoting, reporting, and sales operations. This role is perfect for someone who thrives in a fast-paced environment, enjoys building customer relationships, and can manage multiple priorities with accuracy and professionalism.

Key Responsibilities:

• Manage inbound and outbound sales activities, including responding to customer inquiries and preparing accurate quotes.
• Build and maintain strong customer relationships through timely communication and follow-up.
• Utilize advanced Excel skills to generate reports, analyze sales data, and support pricing and forecasting.
• Coordinate with internal departments (operations, logistics, and finance) to ensure smooth order processing and customer satisfaction.
• Maintain CRM records, ensuring all customer interactions, quotes, and updates are documented accurately.
• Assist the outside sales team with customer research, pipeline updates, and account support.
• Monitor inventory levels and product availability to provide timely and accurate information to customers.
• Identify opportunities to upsell and expand customer accounts.

Qualifications:

• 2+ years of inside sales, customer service, or sales support experience.
• Strong proficiency in Microsoft Excel ,
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to work with high accuracy.
• Experience with CRM systems (Salesforce, HubSpot, or similar) preferred.