Account Manager

Account Manager - UC&C

Role: Permanent

Location: UK (South) remote working with travel

Overview

We are seeking an experienced Account Manager to develop and maintain relationships with customers across the retail, hospitality, leisure, and multi-site sectors.

This role is focused on ensuring customers realise maximum value from their Unified Communications & Collaboration (UC&C), Contact Centre, Connectivity and Managed Services solutions. You will act as a trusted point of contact, building long-term relationships, identifying opportunities for service improvement, and supporting customers as their business requirements evolve.

Key Responsibilities

• Manage a portfolio of existing customer accounts.
• Build strong relationships with key stakeholders across IT, Operations and Customer Experience teams.
• Understand customer business objectives, operational challenges and future technology requirements.
• Conduct regular account reviews and business meetings to ensure customer satisfaction and engagement.
• Work closely with internal service, delivery and technical teams to ensure a positive customer experience.
• Identify opportunities to expand or enhance existing UC&C, Contact Centre, Connectivity and Networking services.
• Support customers operating large, distributed and multi-site environments.
• Maintain account plans, customer records and opportunities within CRM systems.
• Act as the customer's advocate internally, ensuring issues are resolved effectively and expectations are met.

Experience Required

• Previous experience in an accomplished Account Manager role
• Strong understanding of UC&C, Contact Centre, Voice, Collaboration or Managed Service solutions.
• Experience supporting customers within retail, hospitality, leisure or other enterprise multi-site environments.
• Proven ability to build and maintain long-term customer relationships.
• Commercial awareness with experience identifying growth opportunities within existing accounts.
• Strong communication and stakeholder management skills.
• Experience achieving an annual margin target
• Previous experience in UC&C
• Preferable experience in a Managed Service Organisation
• Location is around the South