Account Manager

Job Title: Account Manager

Reporting to: Client Services Manager

Team: Managed Solutions

Location: Onsite/Ipswich - Hybrid

Role Objective:

To be responsible for the growth and development of accounts by managing the relationships with your clients and candidates. You will be responsible for providing exceptional service standards and exceeding customer expectations in relation to delivery, engagement, and operational adherence to the contract.

You’re Good At / You Are:

• Communicating effectively, so you’re effortlessly able to connect with people at all levels, leaving a lasting impression.
• Building relationships and engaging with key stakeholders.
• Achieving results by accomplishing objectives to drive success.
• Influencing and negotiating to skilfully steer conversations towards your desired outcomes.
• Time management, you organise your time and workload to meet deadlines without being fazed.
• Understanding the needs of your customers and asking the right questions so you can tailor solutions.
• Analysing information and noticing the smallest details.
• Someone who is full of fresh ideas and concepts as well as breathing new life into existing ones.
• Adapting to changing circumstances and taking on new challenges.
• Proactive in approach so you always prepared to surpass customer expectations.

What You’ll Do:

• Proactively sourcing for new talent across a variety of channels, presenting and marketing quality candidates to hiring managers.
• Grow talent pools and maintain contact with passive candidates
• Create candidate resourcing strategies and achieve the agreed fill rates of roles.
• Develop lasting relationships with key stakeholders
• Collaborate closely with the client, becoming their trusted advisor in resource planning and worker availability.
• Stay in tune with market trends so you can provide valuable insight to our clients that help them make informed decisions.
• Support stakeholder mapping and engagement strategies.
• Champion the seamless onboarding of candidates to our clients, delivering a timely, efficient and positive experience.
• Ensure that our working practices comply with all relevant legislation and adhere to company and client specific policies and procedures.
• Hold regular on-site drop-ins for Contractors, Temporary Workers and Managers, proving a valuable platform for open communication.
• Manage and resolve queries from the client, candidates, and colleagues, taking appropriate action and escalating these when needed.
• Maintain accurate records across internal platforms and contribute to regular reporting on recruitment metrics

What We Expect of You:

• Achieve the agreed Account specific SLAs and KPIs.
• Support the agreed company minimum target NPS score.
• Expand the network of contacts within Accounts.
• Achieve 100% compliance metrics.
• Showcase a commitment to Rullion’s values and bring our company competencies to life.
• Unlock your full potential.

What You Bring to the Role:

• Previous experience within recruitment account management (in house/agency)
• Experience in both the contingent and permanent recruitment markets
• Expertise in identifying, attracting, and hiring top talent through strategic sourcing methods, effective recruitment marketing, and a deep understanding of the competitive job market
• The confidence to work autonomously with senior client stakeholders.
• Able to work effectively independently and as part of a collaborative team