Account Manager

Account Manager

Full-time position with salary, Profit Sharing, and benefits.

Benefits include:

ACI Pays 100% of Basic Health Insurance (or Basic Health Insurance Equivalent); 50% for dependents.

100% of vision, dental, and life premiums covered

Cell Phone Stipend

Commute Stipend

Retirement plan with matching

Adaptability. Communication. Integrity.

At ACI Transport, we are assembling a thoughtfully curated team of professionals who focus on hyper friendly and memorable service as well as transparency to build relationships, seize opportunities and secure top-tier accounts.

ACI Transport is a third-party logistics brokerage, that services a large variety of clientele across the continental United States and Canada. We are a young company looking to raise the standards for automotive transport through a culture of customer service and honesty. If you can see yourself successfully growing accounts with hard work while achieving personal and team goals then we want to speak with you, please apply today!

Description:

Account managers act as client advocates and work with internal departments to ensure that customer needs are understood and satisfied. They may assist with handling client complaints, collecting and analyzing data, and improving the overall customer experience.

Core Responsibilities:

• Respond to client communication and inquiry

• Accurately translate client needs by building orders in our Transport Management System

• Manage external customer portals and systems

• Ensure client orders are fulfilled effectively (dispatched, tracked and delivered)

• Organize Managed Account inboxes

• Participate in Client Meetings

• Complete outbound Track and Trace calls as needed

Secondary Responsibilities:

• Seek opportunities for Continual Process Improvement in assigned Accounts

• Analyze account performance (KPIs/Revenue/Profitability)

• Act as ACI as the primary representative during Client Meetings

• Dispatch Primary Account loads as needed

Core Metrics:

• Gross Profit Per Shipment of Primary Account(s) – $50 minimum of Gross Profit Per Average Shipment

• Delivery On-Time Percentage of Primary Account(s) – Minimum of 80% Delivery On Time Percentage

• Gross Profit Percentage of Primary Account(s) – Minimum of 7% Gross Profit

Secondary Metrics:

• Load On-Time Percentage (Primary Account Focused)

• Gross Profit Percentage (Primary Account Focused)

• Missed Call Percentage

• Coverage Percentage (Primary Account Focused)

• Revenue (Primary Account Focused)

• Gross Profit (Primary Account Focused)

• Customer Satisfaction (Survey Derived)

Core Competencies:

• Proficient in using Microsoft Office Suite

• Proficient with the Windows OS

• Excellent verbal and written communication skills

• Able to manage time independently and effectively

• 2+ Years Customer Service Experience

• 1+ Years Logistics Experience

• 1+ Years working with a Transport Management System

Suggested Competencies:

• Some Account Management Experience

• Some Direct Sales Experience

• Some experience with Reporting and Data Analytics

• Good critical thinker

• Excellent attention to detail

• Persistent

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Ferndale, MI 48220