Account Manager

Who you are

• This is an exciting opportunity for an experienced commercial professional who thrives in a fast-paced, high-growth environment
• Account Management Experience: Experience in an Account Management or similar partner-facing role, with a track record of building strong partner relationships and driving commercial growth
• Proactive and Curious: A proactive, growth mindset with a genuine appetite for learning and continuous development
• Commercially Driven: Experience in outbound calling or sales is preferred, with a consultative and value-driven approach
• Team-Player: Adaptable and comfortable working in a fast-moving, highly collaborative environment
• Industry: A genuine interest in the beauty, wellness and self-care space
• Language Requirements: Fluency in Dutch and Danish is essential. Advanced English is preferred, as you'll present to and communicate with international teams
• At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role

What the job involves

• As we expand across the Benelux market, we're looking for an Account Manager to own relationships with Fresha's customers, drive platform adoption and growth, and turn great partnerships into long-term success
• Reporting directly to the Account Manager Team Lead, you’ll be responsible for building strong partner relationships and driving monetisation and revenue growth across the Fresha platform
• You’ll act as a trusted advisor to a portfolio of partners, helping them understand the value of Fresha’s products, adopt the right solutions for their businesses and maximise the opportunities available through the platform
• You’ll work autonomously, take ownership of your accounts and have a direct impact on Partner growth and commercial performance
• Partner Onboarding: Onboard partners to Fresha and Fresha Pay features, helping them get the most value from the platform and it's features from day one
• Drive Commercial Growth: Optimise partner profiles and revenue strategies, identifying opportunities to increase monetisation and drive business growth
• Convert Payments & Features: Proactively educate and convert partner accounts onto Fresha’s native payment processing solutions and premium platform features
• Consultative Account Management: Manage a portfolio of partners with tailored, consultative support, understanding their unique business needs and identifying opportunities to help them grow
• Build High-Value Relationships: Build trusted, long-term relationships, acting as a strategic partner throughout their Fresha journey
• Cross-Functional Collaboration: Work closely with Sales, Data Migration and Product teams to deliver a seamless experience, share partner insights and continuously improve how we support businesses on Fresha
• This list is not exhaustive and there may be other activities you are required to deliver

Benefits

• Work from home opportunities
• Fast track career progression
• Travel coverage when visiting teammates - through workshops and social events
• A vibrant and collaborative company culture
• Company social events