Account Manager

Role Overview

We are a multi-award winning agency seeking an experienced Account Manager to lead and grow key client relationships, manage retainer accounts, and ensure the smooth delivery of high-quality creative, branding, and marketing work.

This is a client leadership and operations-focused role, suited for someone who thrives in a boutique agency environment and can balance strategic thinking, strong account management, team leadership, and day-to-day delivery excellence.

The ideal candidate has experience managing client portfolios, leading internal teams, overseeing retainers and projects, and acting as the key bridge between clients, strategy, creative, and production teams. While some support for pitches and organic growth will be expected, this is not primarily a business development role.

You will play a key role in ensuring that 8traordinary’s clients are well-serviced, work is delivered on time and to standard, and accounts are grown through trust, quality, and strong client partnership.

Key Responsibilities

• Client Leadership & Relationship Management - Lead key client relationships as the main senior contact, translating needs into clear briefs while building strong stakeholder partnerships and identifying growth opportunities
• Retainer & Account Management - Manage retainer accounts by overseeing scopes, timelines, utilisation, and performance while proactively flagging risks such as scope creep or resource constraints
• Agency Operations & Delivery - Coordinate with internal teams to ensure work is delivered on brief, on time, and to standard while managing workflows, timelines, approvals, and clear briefing processes
• Team Management - Collaborate with account servicing team members by guiding communication, prioritisation, delivery standards, and reviewing key client-facing materials
• Strategic & Creative Partnership - Collaborate with strategy and creative teams to contribute to campaigns, strategic thinking, client presentations, and ensure feedback is clearly interpreted and actioned
• Pitch & Growth Support - Support pitches and proposals, identify organic growth opportunities within accounts, and stay updated on industry and market trends

Requirement

• Minimum 4 years’ experience in account servicing or client leadership within a boutique or small-to-mid-sized creative or integrated agency
• Proven experience managing retained accounts, multiple projects, and cross-functional team
• Strong understanding of branding and creative development processes. Ability to articulate creative value to senior client stakeholder
• Strong understanding of branding, creative development, and campaign delivery, with the ability to manage senior client stakeholder
• Highly organised, commercially aware, and comfortable working in a fast-paced boutique agency environmen
• Independent, proactive, and results-driven with the resilience to build from ground up

Why Join 8traordinary

• Work with an agile, award-winning team that punches above its weight.
• Lead growth initiatives that have a direct impact on business and culture.
• Be part of a purpose-driven agency shaping brands in the region.