Account Manager

Account Manager

1. About the Role

At Mobiledock, we help warehouses, distribution centres, hospitals, shopping centres and precincts manage their deliveries smoothly. As our Account Manager, you’ll be the person who helps customers get up and running — setting up the platform, training their teams, and making sure they’re getting real value from day one.

It’s a hands-on and varied role. Some days you’ll be configuring a new site or running a training session; other days you’ll be helping a customer solve a problem or joining Sales to show a prospective customer what Mobiledock can do. And you won’t be doing it alone — you’ll have a supportive team around you across Sales, Professional Services, Product and Support.

2. Where You’ll Fit

• Location: Sydney, NSW
• Reports to: Director of Customer Engagement
• Works with: Sales, Professional Services / Activation, Product and Support teams

3. What You’ll Do

3.1 Getting customers up and running

• Lead the setup of new and expanding sites — configuration, data setup and go-live
• Run kick-off sessions and training so customers feel confident using Mobiledock
• Check in during the early weeks to see how things are going, and lend a hand where teams need extra support
• Work alongside Professional Services on larger or multi-site projects, raising any concerns early

3.2 Helping customers when they need it

• Be a friendly first point of contact when your customers have a question or issue, working with our Support team to get it sorted
• Keep customers in the loop on progress, and note any recurring issues so we can fix them for good

3.3 Supporting Sales

• Join Sales on scoping calls and product demos, sharing your know-how on how Mobiledock would work for each customer
• Help shape the implementation side of proposals, so what we promise is what we can deliver

3.4 Staying connected with customers

• Keep in regular touch with your customers and keep their details up to date in HubSpot
• Share customer feedback and feature ideas with our Product team

4. What You’ll Bring

We don’t expect you to tick every box. If this role sounds like you, we’d love to hear from you.

What we’re looking for

• Around two years’ experience in logistics or warehouse operations — familiarity with dock scheduling or site compliance is a bonus
• Clear, friendly communication — comfortable explaining things to customers, whether in person, on a call or in writing
• Good organisation skills and the ability to juggle a few things at once

Nice to have

• Experience setting up or training customers on a software platform
• Comfort presenting a product demo to a small group
• Experience working in a SaaS or technology business

Please note: you’ll need to already hold full working rights in Australia (e.g. citizen, permanent resident, or another visa with no work restrictions), as we’re unable to offer visa sponsorship for these positions.

5. Remuneration

• Base salary: $75,000–$95,000, inclusive of superannuation, plus performance-based commission

6. Ways of Working — Our CORE Values

Mobiledock’s culture is built on four values — CORE. In this role, they look like:

Customer

• Focus on what each customer is trying to achieve, and bring real feedback back to Product

Outcomes

• Keep an eye on how customers are using Mobiledock, and flag early if someone needs a bit of extra help

Respect

• Acknowledge frustration before problem-solving, and loop in the right teammate rather than guessing an answer

Energy

• Genuine enthusiasm for continuously improving our customer relationships and the Mobiledock solution

Pay: $75,000.00 – $95,000.00 per year

Experience:

• Logistics : 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person