Account Manager

Summary:  As an Account Manager at Virtual IT Group, you will be the key connection between our clients and internal teams, ensuring clients feel supported, see genuine value, and achieve their business goals. You will manage and grow a portfolio of accounts through proactive relationship management, commercial development, accurate pipeline management, and close internal collaboration. This is an opportunity to build trusted client partnerships while contributing directly to customer loyalty, retention, and business growth.

Responsibilities:

• Build and maintain strong client relationships through regular, proactive engagement.
• Understand each client’s business strategy, operations, technology environment, and evolving needs.
• Identify and develop account growth opportunities, including whitespace, cross-sell, and up-sell opportunities.
• Maintain an accurate and visible sales pipeline, provide reliable forecasts, and contribute to revenue targets.
• Conduct effective account planning and Quarterly Business Reviews, with clear follow-up actions.
• Collaborate with consulting, sales, delivery, and operations teams to meet client expectations and deadlines.
• Prepare quotes, coordinate invoicing requirements, and follow up on scope approvals and upfront payments.
• Keep client records, agreements, meeting notes, tickets, and opportunities accurate and up to date in relevant systems.
• Monitor client roadmaps, work in progress, deliverables, and due dates, communicating changes promptly.
• Occasional travel to client sites across Melbourne, with occasional interstate travel for training.

Qualifications:

• Minimum seven years’ proven experience in IT-industry client development, account management, or a related role.
• Demonstrated IT sales capability within complex organisations.
• Experience or knowledge of managed service provider environments, user management, modern security practices, Microsoft CSP, and Microsoft Azure.
• Strong commercial acumen, with the ability to position solutions in terms of genuine business value.
• Excellent communication and relationship-building skills, with the ability to influence a range of stakeholders.
• Strong organisation and attention to detail, with the ability to manage competing priorities in a busy environment.
• A proactive, adaptable, and solutions-focused approach, with the tenacity to find a way forward when the path is not always clear.
• Confidence using Microsoft Office and CRM or professional-services systems.
• Experience with ConnectWise, Kaseya, or Microsoft 365 will be highly regarded.
• A current driver’s licence and ability to travel to client locations.

What We Offer:

• A permanent, full-time opportunity with a hybrid working model, including three office days per week.
• A competitive remuneration package comprising base salary, superannuation, and an at-risk component.
• The opportunity to contribute to an ambitious company vision and strategic growth plan.
• A collaborative workplace with great colleagues and a supportive working environment.
• Career development pathways toward Senior Account Manager, Client Director, or broader sales and client-growth leadership roles.

Company Overview:  Virtual IT Group is a client-centric Managed Service Provider focused on developing and maintaining long-lasting relationships with our clients. What makes us different? We’re a true partner to your business. We understand that no two businesses are the same and pride ourselves on understanding our clients to best design, implement, and manage their ICT solutions. We don’t just deliver technology; we understand your business goals and objectives and tailor an IT solution to not only achieve them, but exceed them.