Account Manager

We are supporting a growing North American business in hiring an experienced Account Manager to manage and grow a portfolio of mid-market to enterprise customers across the United States and Canada .

This is a fully remote, revenue-focused role for someone who enjoys building long-term client relationships, identifying growth opportunities within existing accounts, and working closely with internal teams to deliver an excellent customer experience. Candidates from printing, packaging, CPG, or other B2B physical-product/manufacturing environments are particularly relevant.

Responsibilities

• Manage and develop an assigned book of business, building strong and profitable long-term customer relationships.
• Drive revenue growth through upselling, cross-selling and account expansion.
• Successfully onboard new customers and develop relationships that support retention and reduce churn.
• Identify new revenue opportunities within existing accounts and develop strategies to maximize customer spend.
• Own monthly and quarterly account performance against activity and revenue targets.
• Conduct regular account reviews and adjust strategies based on customer performance and growth potential.
• Present account performance and revenue opportunities to the Sales Director.
• Work closely with Customer Experience, Production and other internal teams to ensure high-quality and on-time service delivery.
• Maintain accurate customer activities, opportunities, next steps and revenue forecasts in Salesforce.
• Provide professional advice and support to customers throughout the relationship.

Qualifications

• Proven experience in B2B Account Management, Key Account Management or a similar client-facing commercial role .
• Experience within wholesale/commercial printing is highly preferred.
• Candidates from adjacent physical-product industries such as packaging, CPG or manufacturing are also encouraged to apply.
• Demonstrated experience managing and growing existing customer accounts.
• Strong relationship-building, communication and negotiation skills.
• Excellent spoken and written English , with confidence communicating with North American customers.
• Commercial mindset with the ability to identify upsell and cross-sell opportunities.
• Strong organizational and time-management skills.
• Comfortable working independently in a fully remote environment.
• Proactive, competitive and comfortable working in a fast-moving environment.
• Experience with Salesforce is advantageous; familiarity with ZoomInfo and Outplay is also beneficial.

Work Arrangement

• Employment: Full-time contractor
• Work arrangement: Fully remote
• Working hours: Eastern Standard Time (EST)
• Customer market: United States & Canada
• Reporting to: Sales Director
• Career progression: Opportunity to progress into a Senior Account Manager position.
• Laptop will be provided