Account Manager

What You'll Do

Client Relationship Management

• Own a portfolio of accounts, serving as the primary point of contact and trusted advisor across all service touchpoints
• Conduct regular structured client reviews to surface needs, flag risks, and demonstrate the value BNL is delivering
• Build relationships across multiple stakeholder levels within each client organisation: operations, procurement, and sustainability where relevant
• Resolve service issues and complaints with speed and ownership, coordinating internally to close gaps before they become churn risks

Account Growth & Retention

• Identify upsell and cross-sell opportunities within existing accounts from service frequency adjustments to sustainability add-ons like waste audits, smart tracking, or valorisation services
• Develop account plans for key clients with clear retention and growth targets
• Negotiate contract renewals and service expansions, working with BD and pricing teams to structure commercially sound proposals
• Monitor account health indicators, service complaints, collection data, invoice queries, and act on early warning signals before they escalate

Sustainability & Compliance Advisory

• Stay current on Singapore's regulatory environment, NEA requirements, RSA obligations, SGX sustainability reporting, and Green Mark standards, and proactively brief clients on how changes affect them
• Support clients in their ESG and mandatory reporting obligations

Internal Collaboration & Reporting

• Work closely with operations to ensure service delivery matches client expectations and contractual commitments
• Provide structured feedback from client interactions to inform service improvements and new product development
• Maintain accurate account records, contact logs, and pipeline data in CRM; report on portfolio performance against retention and growth targets

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What We're Looking For

Qualifications & Experience

• Degree in Environmental Science, Engineering, or a related discipline
• 3–5 years of experience in account management, client servicing, or B2B sales
• Demonstrated track record of retaining and growing client accounts, not just servicing them
• Familiarity with Singapore's environmental regulatory landscape (NEA, RSA, SGX sustainability reporting) is a strong advantage

Skills & Attributes

• Commercially sharp — you understand margin, you spot expansion opportunities, and you're motivated by account growth, not just client satisfaction scores
• Operationally literate — you can read a service report, understand a weight ticket, and have an intelligent conversation with a facilities manager about their bin centre
• Sustainability-fluent — or actively becoming so; clients increasingly need a partner who speaks ESG, not just logistics
• Organised and accountable — you manage multiple accounts without things slipping, you document what matters, and you follow through on commitments
• Credible and personable — you build trust quickly, communicate clearly at every level, and you're the kind of person clients are glad to hear from

Tools & Systems

• Proficient in MS Office; comfortable building client-facing reports and presentations
• Experience with CRM systems for account tracking and pipeline management
• Familiarity with waste management operations or environmental data platforms is an advantage