Account Manager

🗓️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours

📍 Location: Remote/Online

💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)

At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Opportunity Overview

Our client is a UK-based creative agency delivering branding, design, and strategy for founders and in-house teams across beauty, wellness, hospitality, and lifestyle. This fully remote role is the primary point of contact for a portfolio of clients, spanning branding, marketing, production, design, and business strategy work. You will keep relationships strong and projects moving.

Role Description

As Account Manager, you will own client relationships and act as the bridge between clients and the creative team. You will translate goals and feedback into clear briefs, then lead project flow across timelines, deliverables, and cross-team communication. Working alongside designers and strategists, you will keep every output aligned, thoughtful, and on-brand. You will also spot organic opportunities to grow accounts and support smooth onboarding for new clients.

Key Responsibilities

• Client Ownership
  • Act as the main point of contact, building strong long-term client relationships.
• Brief Translation
  • Turn client ideas, feedback, and goals into clear, inspiring creative briefs.
• Project Leadership
  • Lead project flow across timelines, deliverables, and communication between multiple teams.
• Creative Alignment
  • Work with designers and strategists to keep work thoughtful and on-brand.
• Account Growth
  • Identify opportunities to expand accounts organically through ideas, recommendations, and new scopes.
• Client Onboarding
  • Support onboarding of new clients for a seamless handover into active projects.

Minimum Qualifications

• English Fluency
  • Fluent, excellent written and spoken English is mandatory for this role.
• Account Management Experience
  • 1-3 years in account management, client services, or project coordination.
• Creative Environment
  • Experience within a creative, branding, or marketing setting is strongly preferred.
• Client Confidence
  • Confident leading client conversations clearly, calmly, and professionally at all times.
• Organised Multitasker
  • Highly organised, juggling multiple projects without losing attention to detail.
• Project Tools
  • Hands-on experience with ClickUp, Trello, Plutio, Slack, or similar tools.

Bonus Qualifications

• Creative Awareness
  • Understanding of how branding, design, and marketing projects come together.
• Account Expansion
  • Track record of growing client accounts through new ideas and scopes.

Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Ready to elevate?

Hit apply, complete your profile, and let the right opportunities come to you.

Important Notes

1. Please note that this is a full-time position. Upon leaving your current role, you will be expected to provide professional references from your employer and update your LinkedIn profile accordingly.
2. Want to be considered for more than one job? Just apply once, and we constantly will match your profile across all our jobs. No need to apply twice unless your CV has materially changed, duplicate applications will result in older CVs being archived and your most recent CV being used.
3. Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.