Account Manager

As an Account Manager at Amuse Labs, youll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

What Youll Do

• Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth

• Develop strong knowledge of the Amuse Labs platform, products, features, and integrations

• Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.

• Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities

• Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities

• Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams

• Maintain accurate customer, support, activity, and opportunity information in the CRM

• Occasionally visit key customers in-person (national and international) as needed

  What Were Looking For

• Ideally 3+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS

• Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms involving HTML, web, browser inspector, APIs, etc.

• Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.

• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.

• Highly organized, proactive, detail-oriented, and customer-focused

• Comfort working with customers across different regions and time zones

• Ability to work effectively with AI tools, but not be completely dependent on them.

• Highly preferred : A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.

  Benefits

• Salary comparable to that of Tech MNCs and commensurate with experience.

• Annual bonus based on individual and company performance

• Employee and family health insurance cover for Rs. 5 lakhs per year

• Exposure to top-tier, international customers

• Excellent work culture (supportive, collaborative, fun, learning environment for professional development)

• Excellent training and mentorship

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.