Account Manager

About the role

To build and maintain relationships with existing clients to support retention, satisfaction and growth.

Key responsibilities

1. Manage client relationships and day-to-day communication

• Act as the primary point of contact for assigned clients, handling regular communication, enquiries, updates and coordination to ensure a smooth client experience.

2. Understand client business goals and marketing needs

• Develop a strong understanding of each client’s business objectives, target audience, market environment and challenges, and convert these into suitable digital marketing strategies and solutions.

3. Coordinate and monitor digital marketing campaigns

• Work closely with teams to execute and manage digital advertising campaigns across platforms such as Meta, Google, TikTok and other relevant channels, ensuring campaigns are aligned with client objectives and timelines.

4. Review campaign performance and provide strategic recommendations

• Monitor the performance and conversion rates etc. Update the performance, identify areas for improvement and recommend optimization strategies based on campaign results and market trends.

5. Identify opportunities for account growth and additional services

• Proactively recommend new/ suitable advertising channels, marketing solutions that can support clients’ business objectives, improve campaign performance and expand existing accounts.

6. Manage client retention and long-term partnerships

• Conduct regular performance reviews, gather client feedback & concerns and coordinate contract renewals to maintain strong client relationships and achieve long-term client retention.

7. Report to management

• Provide regular updates and reports to the manager on client accounts, campaign performance, client feedback and business development opportunities and work closely with management to review strategies.

About you

• Bachelor's Degree or Diploma in Business, Digital Marketing, Multimedia Management, Advertising, or an equivalent field
• Minimum 3 years of experience in the digital marketing or online advertising industry
• Minimum 2 years of experience in customer handling, account management, or client servicing
• Strong understanding of digital marketing and online advertising platforms
• Experience in managing Google Ads
• Excellent communication, interpersonal and client relationship management skills
• Strong analytical, problem-solving and time management skills
• Ability to manage multiple client accounts, multitask and work effectively under tight deadlines
• Good attitude with responsibility and professionalism
• Fluency in English and Chinese to effectively communicate with Mandarin-speaking clients

Company Benefits

📈 Performance-Based Bonus: Monthly reviews and no upper limit for top performers.

🕒 Flexible Working Time: We focus on results, not clock in or lunch time.

🚆 Prime Location: Right next to the KL Sentral — easy commute, no traffic jam

🤝 Startup Spirit: A fast-paced, open, and team-focused environment.

🎉 Fun Perks: Company travel, monthly gathering, and a fully stocked pantry.

🏥 Health Benefits: Medical coverage and other team welfare perks.