Account Manager

We are looking for an experienced Account Manager to join our team and manage relationships with existing and prospective merchants and partners.

The ideal candidate has at least 2 years of experience in fintech, payments or acquiring, understands the merchant lifecycle, and is confident working with clients from initial onboarding through integration and ongoing cooperation.

Key Responsibilities

• Manage day-to-day communication with existing and prospective merchants and partners, ensuring a high level of service and client satisfaction.
• Build and maintain strong, long-term relationships with merchants and key stakeholders.
• Support clients throughout the full cooperation lifecycle, including onboarding, technical integration and ongoing account management.
• Work with internal teams to ensure smooth client onboarding, integration and ongoing support.
• Understand clients' business objectives and provide appropriate solutions and guidance.
• Identify opportunities to grow existing accounts and develop new business opportunities.
• Take ownership of commercial opportunities and ensure consistent follow-up and execution.
• Monitor client activity and proactively identify opportunities, risks and areas for improvement.

Support client retention and contract renewals while maintaining commercial profitability.

• Participate in client meetings, industry events, webinars and other business development activities.

What We Are Looking For

• 2+ years of experience in fintech, payments or acquiring is essential.
• Experience managing merchant or partner relationships in a B2B environment.
• Good understanding of payment processing and the merchant lifecycle.
• Strong commercial awareness and the ability to identify and develop business opportunities.
• Excellent written and spoken English.
• Strong communication and negotiation skills.
• A proactive, results-driven approach with a high level of ownership and commitment.
• Ability to work effectively with both clients and internal teams.
• Comfortable working in a dynamic and fast-paced environment.

Pay: From £26,000.00 per year

Benefits:

• Company events
• Life insurance

Work Location: In person