Account Manager

Location: Remote (South Africa)

Hours: US Central Time

Reports to: Account Director and COO

Compensation: Base salary plus competitive commission on account growth

About BrandLock

BrandLock is a conversion platform that helps ecommerce brands increase conversions, protect margin and remove friction from the path to purchase.

Our solutions include:

• Ad Blocking: Blocking ads and browser extensions that distract shoppers or pull them away from checkout.
• Coupon Control: Detecting coupon leaks, limiting unwanted coupon use and reducing affiliate overpayments.
• Intelligent Offers: Identifying purchase risk and serving targeted offers instead of blanket discounts.

The Role

This is not a "check in once a quarter" account management role. You'll own a book of approximately 50 US-based ecommerce clients, keep those relationships strong and drive testing across BrandLock's solutions. You'll move fast, juggle a lot at once and be measured on how much your accounts grow.

You will:

• Act as the main point of contact for your clients and be the person they trust to get things done.
• Maintain regular, proactive communication and provide hands-on account support.
• Prepare and lead quarterly business reviews and client meetings.
• Dig into test results, explain what they mean in plain language and recommend clear next steps.
• Spot opportunities to test additional BrandLock solutions and grow revenue within your accounts.
• Monitor account health, flag retention risks early and act on them.
• Work cross functionally with development, product and technical teams.
• Keep account records, tasks and next actions up to date in HubSpot.

What We're Looking For

• Based in South Africa and available to work US Central Time hours.
• Three to five years of Account Management or Customer Success experience, ideally with US-based B2B SaaS clients.
• Strong client communication, organization and project-coordination skills.
• A working understanding of ecommerce metrics such as conversion rate, AOV, revenue per session, revenue lift and ROI.
• Comfortable managing around 50 accounts and coordinating multiple tests and deadlines at once.
• Commercially minded, with a natural instinct for finding growth opportunities.

What Sets You Apart

• Hustle. You're self-driven, take ownership without being asked and don't wait for perfect conditions to make progress. Follow-ups, outreach and chasing down answers come naturally to you.
• You learn fast. You can pick up a new product, tool or process quickly and explain it confidently to a client within days, not months.
• Technical background (preferred). You're comfortable with how websites and browsers work, can talk through things like scripts, browser extensions, tag implementation or analytics setup, and aren't intimidated by working alongside a tech team. Experience with HubSpot, Google Analytics, Shopify or reporting dashboards is a strong plus.

Job Type: Full-time

Work Location: Remote (South Africa)

Pay: R30 000,00 - R40 000,00 per month

Application Question(s):

• Are you available to work United States Central Time hours?
• Are you currently based in South Africa?
• Have you personally managed a portfolio of 30 or more client accounts at the same time?
• Have you used platforms such as HubSpot, Google Analytics or client-facing product dashboards to pull data and present findings to clients?

Experience:

• Account Management: 3 years (Required)
• B2B SaaS: 3 years (Required)

Work Location: Remote