Account Manager

Mô tả công việc:

(Mức lương: 27 - 33 triệu VNĐ)

• Drive the overall client portfolio and account strategy to achieve annual growth and performance goals and execute on strategic initiatives.
• Effectively communicate the value of Aspire’s services.
• Consistently monitor client performance.
• Cross-sell products/solutions for increased profitability and efficiencies (website upgrades, mobile app, marketing initiatives).
• Serve as a trusted partner to clients.
• Consult with clients to assess goals/objectives and recommend solutions to gain client satisfaction and operational efficiencies.
• Work with marketing and partnerships to create and execute marketing campaigns across various channels (web, email).
• Collaborate with various company functional departments on new program set-ups and changes through request database.
• Create and present business reviews with all clients.
• Manage the proposal and SOW process for new program implementations and other initiatives.
• Work closely with Concierge Managers to implement training, call calibrations and daily operational efficiencies.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• Training provided – learn about Concierge services, lifestyle programmes, benefits and different customer deals.
• Lifestyle exposure – gain knowledge and experience across travel, dining, entertainment, shopping, sports and other lifestyle services.
• Learning & growth opportunities – develop your communication, customer service, problem-solving and consultative skills in an international service environment.
• Supportive team environment – work with a team and receive guidance during your onboarding and training.
• Working hour from Mon ~ Fri, full coverage of State Insurance

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• Bachelor’s degree and 4+ years Account or Client Management experience.
• Experience with pipeline management and goal achievement
• Loyalty Experience preferred
• Strong comfort with PowerPoint, Word and Excel
• Experience working in a virtual environment
• High proficiency in English (spoken and written)
• Financial Acument ability to analyze data and communicate key points
• Strong Presentation and communication skills; written and verbal
• Independent thinker; ability to make on-the-spot decisions and lead both internal and external initiative
• Ability to handle and work through complex situations

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Quản Lý Thành Công Khách Hàng

Đại Học

4 - 5 năm