Account Manager

Position: Account Manager - Snow Removal & Landscaping Services Job Summary Our client is seeking an experienced Account Manager with a strong background in snow removal, landscaping services, project management, and customer relationship management . The ideal candidate will be responsible for managing assigned customer accounts after transition from the Business Development team, ensuring excellent service delivery, customer retention, renewals, and account growth.

The Account Manager will oversee snow removal operations, landscape maintenance, enhancement projects, budgets, proposals, and customer relationships while partnering with internal operations teams to deliver high-quality service and achieve customer satisfaction and profitability goals.

Key Responsibilities

• Partner with the Business Development team to transition and onboard new customer accounts.
• Serve as the primary point of contact for assigned commercial snow removal and landscaping customers.
• Manage customer renewals and account retention through CRM processes.
• Identify opportunities to expand services, including landscape enhancements and additional projects.
• Conduct property evaluations to identify customer needs and recommend solutions.
• Develop, present, and manage enhancement project proposals.
• Maintain accurate CRM records, pipeline updates, and sales reporting.
• Coordinate landscaping enhancement projects from initiation through completion.
• Partner with Operations and Production teams to schedule crews and allocate resources effectively.
• Monitor project timelines, budgets, expenses, and profitability.
• Conduct regular site visits and quality inspections to ensure service standards are met.
• Address customer concerns and provide timely resolutions.
• Build strong, long-term customer relationships through proactive communication and service support.
• Collaborate with maintenance, enhancement, and irrigation teams to meet customer expectations.
• Support customer budgeting and year-round service planning.
• Ensure compliance with safety standards, company policies, and operational procedures.

Required Qualifications

• High school diploma or GED required; advanced degree preferred.
• Experience managing customer accounts within landscaping, snow removal, property services, facilities services, or related industries.
• Strong understanding of landscape maintenance, irrigation, horticulture, and enhancement services.
• Proven experience managing projects, budgets, timelines, and customer expectations.
• Excellent communication, organization, and problem-solving skills.
• Strong ability to build relationships with customers and internal teams.
• Experience using CRM platforms such as Salesforce, Aspire, NetSuite, or similar tools.
• Proficiency with Microsoft Office Suite.
• Ability to collaborate with Operations Managers, General Managers, and senior leadership.
• Strong attention to detail and ability to manage multiple priorities.
• Valid driver's license required.
• Ability to perform site visits, inspect properties, walk uneven terrain, and lift up to 50 lbs.
• Spanish bilingual skills are a plus.

Ideal Candidate Background

• Commercial landscaping account management experience.
• Snow removal services experience.
• Experience managing enhancement projects and service contracts.
• Background in customer success, account growth, and relationship management.
• Experience coordinating with field crews and operations teams.

Benefits Offered By Our Client

• Competitive salary based on experience.
• Medical and dental insurance benefits.
• Company-sponsored life insurance and short-term disability coverage.
• 401(k) retirement plan with company match.
• Paid vacation and holidays.