Account Manager

Duties and Responsibilities

• Develop and entrench senior client relationships, positioning In Circle as a principal business partner.
• Solicit feedback from clients and act as a consultant, providing strategic guidance for influencer marketing campaigns and channel optimization.
• Improve overall client satisfaction and lifetime value by monitoring key metrics such as Churn Rate, Average Contract Length, and Upsell Rate.
• Identify cross-selling and up-selling opportunities to expand revenue in client accounts.
• Drive the development and implementation of processes, tools, and systems to enhance the quality of client servicing, pitches, and onboarding.

Revenue Generation and Financial Tracking:

• Actively seek areas to upsell In Circle's core products and pursue additional revenue opportunities within existing client engagements.
• Oversee overall revenue performance, create tracking and profitability reports, and provide regular updates to the Head of Growth and management committee.
• Manage regular revenue and pipeline reporting.

Development: Business and Collaboration

• Collaborate with the Project Management and Talent Management teams to draft financial proposals that meet client expectations.
• Identify suitable brand-aligned content creators for campaigns and ensure smooth collaboration.
• Explore business opportunities with existing and new agency partners, such as digital agencies, advertising firms, and events and activations companies.
• Support the Head of Growth in evaluating business strategies to adapt to market and competitive conditions in the influencer marketing and digital agency industry.

Perks & Benefits

• Remote work
• Competitive compensation package
• Paid 47 leaves annually
• HMO and life insurance benefits upon regularization
• Professional and collaborative work culture
• Unlimited opportunities for growth and development