Account Manager

• Account planning and management to ensure customer satisfaction, and drive additional revenue streams.
• Identify, develop and recognize new opportunities (cross/up selling) for expanding our solution offering footprint.
• Building and maintaining close relationships with clients’ key decision-makers and influencers.
• Provide regular updates to the clients on our corporate news, product announcements, and product roadmap.
• Working closely with the technical team and subject-matter expert to address customer needs, problems, or risks.

Requirements

• 5 years' experience in solution selling and client servicing roles.
• Experience in account planning and management.
• Experience in CRM, Contact Center, and Cloud solutions is an added advantage.
• Passionate about customer success and building deep customer relationships.
• Good communication and interpersonal skills, with the ability to access Senior/C-Level.
• Commercially astute.
• Self-motivated, proactive, critical thinking, and drive-to-learn personality.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English, Cantonese, and Mandarin.
• University degree or equivalent.
• Immediately Available Preferred.

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