Account Manager

About In Circle

In Circle is a leading influencer marketing agency in the Philippines, driving innovation and shaping the future of digital advertising since 2019. We serve top global and local brands, delivering impactful campaigns by creating strategic partnerships between brands and creators, ensuring both strong engagement and tangible business results through leveraging cutting-edge technology and data-driven insights.

About the Role

As an Account Manager, you will be responsible for developing and nurturing long-term relationships with high-profile local and multinational brands. You will serve as the face of our company to existing and prospective clients, ensuring their success and satisfaction with our services.

Duties and Responsibilities

• Develop and entrench senior client relationships, positioning In Circle as a principal business partner.
• Solicit feedback from clients and act as a consultant, providing strategic guidance for influencer marketing campaigns and channel optimization.
• Improve overall client satisfaction and lifetime value by monitoring key metrics such as Churn Rate, Average Contract Length, and Upsell Rate.
• Identify cross-selling and up-selling opportunities to expand revenue in client accounts.
• Drive the development and implementation of processes, tools, and systems to enhance the quality of client servicing, pitches, and onboarding.

Revenue Generation and Financial Tracking:

• Actively seek areas to upsell In Circle's core products and pursue additional revenue opportunities within existing client engagements.
• Oversee overall revenue performance, create tracking and profitability reports, and provide regular updates to the Head of Growth and management committee.
• Manage regular revenue and pipeline reporting.

Development: Business and Collaboration

• Collaborate with the Project Management and Talent Management teams to draft financial proposals that meet client expectations.
• Identify suitable brand-aligned content creators for campaigns and ensure smooth collaboration.
• Explore business opportunities with existing and new agency partners, such as digital agencies, advertising firms, and events and activations companies.
• Support the Head of Growth in evaluating business strategies to adapt to market and competitive conditions in the influencer marketing and digital agency industry.

Perks & Benefits

• Remote work
• Competitive compensation package
• Paid 44 leaves annually
• HMO and life insurance benefits upon regularization
• Professional and collaborative work culture
• Unlimited opportunities for growth and development

Job Type: Full-time

Experience:

• Account management: 4 years (Required)
• Agency: 4 years (Required)

Work Location: Hybrid remote in National Capital Region