Account Manager

Location: Foreshore, Cape Town
Working arrangement: Fully office-based, Monday to Friday
Working hours: UK business hours
Salary: R20,000 – R36,000 per month, depending on experience

About the role

GOTO Group SA is looking for an experienced Account Manager to join our team in Cape Town.

This role will be responsible for building strong client relationships, supporting new business opportunities and managing and growing existing accounts. You will work closely with both clients and internal teams to ensure a high level of service, maximise client engagement and support the overall performance of each account.

Key responsibilities

• Target, engage and onboard new clients while managing and growing existing accounts
• Build and maintain strong relationships with clients, prospects and introducers
• Work closely with internal teams to meet both business and client requirements
• Manage and coordinate efficient client onboarding processes, both internally and externally
• Monitor account performance and cost efficiency
• Forecast and track key metrics and provide regular reporting internally and externally
• Identify opportunities to strengthen client relationships and generate new business
• Maintain regular and proactive communication with customers and prospects
• Ensure a consistently high standard of client service and support

Requirements

• Proven experience as an Account Manager or in a similar client-facing role
• Strong verbal and written communication skills
• Excellent listening, organisational and relationship management skills
• Ability to manage multiple clients and priorities while maintaining strong attention to detail
• Commercially minded with the ability to identify opportunities for account growth
• Experience working with internal teams to deliver against client requirements
• Experience within the property industry would be advantageous, but is not essential

What we're looking for

We're looking for someone who is confident working directly with clients, highly organised and comfortable managing multiple accounts at different stages. You should be proactive, commercially aware and able to build strong working relationships while keeping a close eye on performance and detail.

Please note: This is a fully office-based role in our Foreshore, Cape Town office. Hybrid or remote working is not available.

Pay: Up to R36 000,00 per month

Application Question(s):

• Do you have at least 2 years of experience working as an Account Manager ?
• How many client accounts are you currently or were you most recently responsible for managing?
• Do you have experience managing the onboarding process for new clients?
• Do you have experience identifying opportunities to grow existing client accounts or generate additional business?
• Are you able to work fully in-office in Foreshore, Cape Town, Monday to Friday, during UK business hours, with no hybrid or remote working?

Work Location: In person