Account Manager

About the Role

As an Account Manager, you will own a roster of client accounts, acting as their primary point of contact and trusted advisor. You will build strong relationships, understand each client's needs, and develop strategies to grow the business within your portfolio. This is a relationship-driven, results-oriented role for someone who thrives on client interaction and hitting growth targets.

What You'll Do

• Build and maintain strong relationships with key contacts at client accounts
• Host regular business review meetings, sharing feedback on performance and discussing goals and challenges
• Forecast annual budgets for your account roster and develop strategies to meet them
• Track and manage your pipeline for new opportunities in the CRM
• Onboard new customers and drive adoption of our e-commerce platform
• Act as the point of contact for client concerns, escalating issues where needed
• Support the sales team with up-selling and cross-selling opportunities
• Prepare quotes, lead price increase and contract renewal conversations
• Collaborate with sales, logistics, and senior management to meet client needs
• Bring in vendors and product specialists to support client requirements
• Study the competitive landscape and identify new ways to retain and grow accounts

What We're Looking For

• Proven experience in an inside sales or account management role, ideally within an industrial, B2B, or specialty products environment
• Strong relationship-building skills with a track record of growing client accounts
• Comfortable owning a budget, forecasting, and working toward gross-margin growth targets
• Excellent communication and presentation skills
• Organized, self-motivated, and comfortable managing a varied schedule and client meetings in person and remotely
• Valid driver's license and reliable transportation for client visits

What We Offer

• Competitive base salary, based on experience
• Commission structure tied to gross-margin growth and new business
• Company-issued phone and laptop

Pay: From $70,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person