Account Manager

At Smartways, logistics isn't just about moving freight. Every shipment we handle ends up helping a patient.

We provide high value-add logistics services and solutions to the healthcare industry across Australia and New Zealand. We think we're the best in Australia at what we do, and we're driven by a clear purpose: we put patients and customers first and deliver excellence every day. Here's What That Looks Like In Practice

• We partner, not just provide. We work with our stakeholders to solve real challenges.
• We act with integrity. We operate professionally and transparently, and we make ourselves easy to work with.
• We keep getting better. We're on a continuous improvement journey and are playing our part in operating sustainably.
• We look after each other. We're accountable to one another and collaborate with respect to create a safe, happy and positive workplace.

The opportunity We're looking for a commercially sharp Account Manager to own a portfolio of medical device clients. You'll be their trusted go-to person: you'll build strong relationships, exceed their expectations and find new ways to grow the partnership.

You'll work closely with our operations and customer service teams to make sure every delivery is on time. You'll also spot the opportunities that take our clients, and Smartways, further.

What you'll be doing

• Manage a portfolio of accounts in the medical device industry, including maintaining relationships, identifying new business opportunities, and achieving sales targets

• Collaborate with the operations and customer service teams to ensure the timely and accurate delivery of our logistics services, including transportation, warehousing, and inventory management

• Develop and maintain a deep understanding of our clients' businesses, including their products, markets, and supply chain challenges

• Monitor market trends and competitor activity and develop strategies to maintain our competitive advantage

• Analyse supply chain processes and make recommendations to improve efficiency

• Provide regular updates and reports to clients on the status of their shipments and inventory

• Attend industry conferences and events to network with clients and develop new business opportunities

• Prepare and conduct regular business reviews with clients to identify areas for improvement and ensure their satisfaction with our services

• Implement and manage new and existing contracts and/or agreements

• Provide operational and financial insights to a variety of stakeholders and support tenders, pricing and presentations based on customer requirements

• Analyse problematic situations and occurrences and provide solutions to ensure company survival and sustainable growth

• Success in this role is measured by:

• Customer Satisfaction

• Customer Outcomes

• NPS Score

• Customer upsell revenue

• Time to resolution of issues

What you'll bring Qualifications

• A Bachelor's degree in business administration, logistics or a related field

Experience and skills

• Minimum of 3-5 years of experience doing account management in logistics, transport, supply chain management (Experience in the medical device industry is highly regarded)
• Demonstrated experience in B2B negotiations and client engagement
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team, with strong problem-solving skills
• Proven track record of achieving sales targets and developing new business opportunities
• Ability to travel as needed to meet with clients and attend industry events
• Understanding of revenue models, rate cards, P/L, cost-to-serve and commercial analytics
• Demonstrated ability to effectively implement and manage contracts and/or agreements

You'll thrive here if you are...

• Stakeholder-first. You're committed to giving the best possible service to customers and colleagues alike.
• A natural influencer. You communicate clearly, negotiate confidently with key decision makers, and build lasting relationships based on competence, respect and integrity.
• A connector. You collaborate and network well in a demanding, culturally diverse environment.
• Unfazed by change. You're comfortable in a dynamic, fast-moving, complex and unstructured environment.
• A doer. You're a hands-on manager who rolls up your sleeves and gets things done, and done fast.
• Driven and methodical. You're self-motivated and analytical, and you're extremely conscientious about delivering results.
• Resilient. You keep a positive attitude when things get tough.
• Aligned with our values. You believe in what we stand for.

Travel Domestic travel will be required as needed.