Account Manager

About Position:

We are looking for an experienced Account Manager to support and grow a strategic US Healthcare account. The ideal candidate will be responsible for managing executive stakeholder relationships, driving revenue growth, identifying new business opportunities, and expanding existing engagements through upselling and cross-selling of IT services. This role requires strong expertise in account management, client engagement, business development, IT services, and the US Healthcare domain. The successful candidate will work closely with delivery, engineering, and leadership teams to ensure customer success while driving account growth and long-term strategic partnerships.

• Role: Account Manager
• Location: Bengaluru, Hyderabad
• Experience: 10 to 15 Years
• Job Type: Full-Time Employment

What You'll Do:

• Manage and grow strategic customer relationships within assigned healthcare accounts.
• Act as the primary point of contact for key customer stakeholders and executive sponsors.
• Develop and execute account growth strategies aligned with business objectives and customer priorities.
• Identify, qualify, and pursue new business opportunities within existing accounts.
• Drive revenue growth through upselling, cross-selling, and expansion of IT services engagements.
• Build trusted advisor relationships with customer leadership teams and business stakeholders.
• Collaborate with delivery, solutioning, engineering, and program teams to ensure successful customer outcomes.
• Conduct regular account reviews, business planning sessions, and executive governance meetings.
• Understand customer business challenges and recommend suitable technology and service solutions.
• Manage sales pipelines, opportunity tracking, forecasting, and account planning activities.
• Work closely with internal teams to develop proposals, presentations, and solution recommendations.
• Support contract renewals, commercial discussions, and account expansion initiatives.
• Monitor customer satisfaction levels and drive initiatives focused on client retention and growth.
• Coordinate with leadership teams to address escalations and ensure timely issue resolution.
• Track market trends, customer priorities, and industry developments within the US Healthcare sector.
• Travel to customer locations as required to strengthen relationships and support strategic initiatives.
• Support customer interactions and business engagements across US time zones.

Expertise You'll Bring:

• 10 to 15 years of experience in Account Management, IT Services Sales, Business Development, or Client Relationship Management.
• Strong experience managing strategic or enterprise customer accounts.
• Proven track record of growing accounts through upselling, cross-selling, and business expansion initiatives.
• Extensive experience working within the US Healthcare domain.
• Strong understanding of IT Services, Digital Transformation, Application Development, Cloud Services, and Managed Services.
• Good understanding of Software Development Life Cycle (SDLC) and technology delivery models.
• Experience engaging with senior business stakeholders, executives, and decision-makers.
• Strong customer relationship management and stakeholder engagement skills.
• Experience managing account plans, revenue targets, forecasts, and sales pipelines.
• Knowledge of consultative selling and solution-based sales methodologies.
• Strong negotiation, presentation, proposal development, and influencing skills.
• Experience collaborating with delivery teams, architects, and business leaders to develop customer solutions.
• Familiarity with CRM platforms such as Salesforce or similar customer management tools.
• Strong communication, interpersonal, and relationship-building abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong analytical and problem-solving skills with a customer-first mindset.
• Experience supporting global customers and distributed teams.
• Willingness to travel and work with customers across different time zones.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."