Account Manager

Who are Test Labs?

Test Labs cut through the complexity of medical device testing, their set up allows them to offer highly tailored solutions globally, ensuring strict compliance with EU CE Mark, UKCA Mark, FDA, Health Canada and SFDA requirements. Our core values: Hungry, Humble, Smart serve as the core foundations of our organisational culture, driving us toward unprecedented achievements in Healthcare Innovation, enabling us to deliver Better Healthcare, Faster.

We are relentless in our pursuit of excellence. We hunger for knowledge, challenges, and the constant evolution of healthcare solutions, which drives us to push boundaries, fostering a dynamic, innovative environment. Grounded in humility, we recognise the collective strength of our diverse team. We acknowledge that collaboration fuels innovation. Our humility allows us to learn from each other, embrace feedback, and continuously grow, fostering a culture of mutual respect and open communication. Intelligence is not just about technical prowess; it's about emotional intelligence, effective collaboration, and strategic thinking.

Together, these values create a culture where ambition meets collaboration, where passion meets practicality, and where innovation meets impact. People who live our values, thrive at Test Labs and benefit both personally and professionally by engaging in the Test Labs journey.

What are we looking for in this position?

• Build and maintain strong, long-lasting relationships with clients by understanding their needs and challenges.
• Develop creative and tailored account strategies to maximise client value and drive business growth.
• Oversee client satisfaction, ensuring that expectations are met or exceeded.
• Work closely with Business Development Managers and Study Directors to ensure smooth account handover and timely study delivery.
• Prepare and present client proposals, quotations, and service agreements.
• Proactively conduct outbound calls to identify and qualify new business opportunities.
• Ensure companies CRM system is kept up to date at all times.

What will we need you to have?

• Always represent our Core Values: Hungry, Humble, Smart
• A proven track record in managing customer accounts and building long-term client relationships.
• The ability to communicate confidently and professionally at all levels, adapting your style to suit different stakeholders.
• Experience using CRM platforms like HubSpot to maintain accurate and up-to-date customer records.
• A proactive mindset with the ability to identify and qualify new business opportunities through outbound engagement.
• A strategic and analytical approach to problem-solving, with a focus on delivering tailored solutions.
• Confidence in preparing and presenting client proposals, quotations, and service agreements.

What will you get?

• £34,000 to £38,000 per annum
• 25 days holiday + bank holidays
• Profit Sharing Bonus Scheme
• Commitment to your Personal & Professional Development
• Contributory Pension
• Employee Discounts and Employee Assistance Platform