Account Manager

Single point of contact for a B2B client portfolio spanning law firms, clinics, consultancies, real estate, IT firms, F&B, foreign branches and startups plus specialist HNWI, QFZP and tax-health-check engagements. You own the relationship end-to-end: coordinating delivery across accounting, tax, back office and payroll, and stepping in the moment something needs to move faster.

What You'll Actually Be Doing

Client relationship & consultative ownership

Serve as the named contact for a portfolio spanning multiple industries from a law firm or clinic to a restaurant group, real estate brokerage or a foreign company's UAE branch, plus specialist engagements (QFZP advisory, tax health checks, HNWI structures) Understand each client's tax and compliance position well enough to explain it in plain terms without doing the technical work yourself Run regular account reviews and proactively flag risk (an upcoming filing deadline, a VAT refund at risk, a substance gap) before the client raises it Represent Simply Solved's "talk to us about everything" proposition the client should feel they have one advisor, not different departments

Service coordination & delivery oversight

Coordinate across accounting, tax, back office and payroll teams, to keep delivery on schedule Track internal time bookings against client engagements and flag scope or capacity issues early Maintain a documented, auditable trail of client commitments and status

Quality, escalation & retention

Own first-line escalation for service issues, coordinate resolution with the relevant technical team, and close the loop with the client in writing Monitor account health not just "no complaints" and flag early signs of dissatisfaction or churn risk Spot natural moments to introduce additional services relevant to where the client is (e.g. a QFZP client approaching its next health check)

Desired Candidate Profile

Must-have

• 3 5 years UAE experience in account management, client services or customer success within a B2B professional-services environment (accounting, tax, audit, legal or similar)
• Proven ownership of multiple concurrent B2B accounts today
• Comfortable being the client's escalation point, not just the messenger
• Strong written follow-up discipline commitments tracked and closed out in writing

Nice-to-have

• Working knowledge of UAE corporate tax/VAT concepts (including QFZP status) enough for a credible client conversation, not to do the technical work
• Comfortable adapting across very different client types in one day a law firm partner, a restaurant owner and a foreign HQ exec need a different conversation each
• Prior exposure to free-zone, professional-services, or HNWI-adjacent client bases

How We'll Know It's Working

• Client satisfaction (CSAT) and retention rate across the assigned portfolio
• Response time to client requests acknowledgment within 24 hours as standard
• Escalations resolved without recurrence
• On-time delivery against agreed service commitments