Account Manager

Job Overview

We are seeking a customer-focused Account Manager to manage client relationships and support business growth within the telecommunications and IT services sector. The role involves understanding client requirements, coordinating technology service delivery, identifying business opportunities, and working closely with internal technical teams to ensure client needs are addressed effectively.

Key Responsibilities

• Build and maintain long-term relationships with existing clients and business partners.

• Understand client requirements and coordinate suitable IT services, telecommunications solutions, and technical support arrangements.

• Serve as the main point of contact for client enquiries, service requests, and account-related matters.

• Coordinate with technical, project, and service delivery teams to monitor progress and address client concerns.

• Prepare quotations, service proposals, account updates, and other client-related documentation.

• Identify opportunities to introduce relevant services, expand existing accounts, and strengthen customer relationships.

• Monitor client satisfaction, follow up on outstanding issues, and support timely resolution of service concerns.

• Track account activities, sales opportunities, contract renewals, and client communications.

• Conduct regular account reviews and provide updates on client requirements, service performance, and business opportunities.

• Keep informed about developments in telecommunications, IT services, and enterprise technology solutions.

Requirements

• Diploma or Degree in Business, Information Technology, Telecommunications, Marketing, or a related discipline is preferred.

• Previous experience in account management, client servicing, B2B sales, or IT service coordination is an advantage.

• General understanding of IT services, telecommunications solutions, or technology-related business operations.

• Strong communication, relationship management, and negotiation skills.

• Good organisational and problem-solving abilities, with attention to detail when handling client records and service documentation.

• Proficient in Microsoft Office applications and comfortable preparing reports, quotations, and presentations.

• Able to coordinate effectively with clients and cross-functional teams.

• Self-motivated, customer-oriented, and able to manage multiple accounts and priorities.

Working Arrangement

• Employment Type: Full-time

• Work Location: Singapore

• Working Schedule: As specified by the company

• Salary: Commensurate with experience and qualifications

• Collaboration: Work closely with sales, technical, project, and service delivery teams

Pay: $3,500.00 - $4,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Singapore 238164